Business Details
8 Years
experience
Business Telecommunications Solutions Gold Coast
HIP Communications was founded to bridge the gap between small businesses and the technological solutions they need to thrive. With decades of combined experience in telecommunications and small business operations, our team specialises in delivering customised technology tools that enhance productivity and reduce operational stress. We work closely with cloud and IT partners to provide integrated voice and data solutions, including NBN connectivity, hosted PBX systems, and SIP trunking. Our approach prioritises understanding each client's unique needs, enabling us to defer unnecessary upgrades like replacing existing phone systems while ensuring seamless transitions to modern infrastructure.Backed by 24/7 local support and a commitment to quality service, we aim to be long-term consulting partners rather than just service providers. Our focus on secure, scalable solutions has helped businesses across Australia maintain connectivity, reduce costs, and adapt to evolving technological demands.
Services
NBN Connectivity
Hosted PBX
SIP Trunking
Ethernet Fibre
Private Data Networks
Details
- Year established: 2018
Highlights and features
- We allow businesses to retain existing phone systems during NBN migration
- Our integrated voice and data networks guarantee call quality
- 24/7 local support with rapid response times
- Customised solutions for businesses Australia-wide
- Proven track record with SMEs across multiple industries
What people say
Attentive service
Dedicated support
Great service
Knowledgeable team
Prompt replies
Services
NBN Connectivity
National Broadband Network solutions designed for Australian businesses. Our NBN services deliver high-speed internet with download speeds up to 100Mbps, supporting cloud operations, video conferencing, and large file transfers. Businesses benefit from unlimited data allowances and guaranteed support, with flexible plans scaling from small startups to enterprise operations. The service integrates seamlessly with voice solutions to create unified communication platforms.
Hosted PBX
Cloud-based telephone systems eliminating traditional hardware requirements. Hosted PBX provides advanced calling features like voicemail, call routing, and conference bridges without on-site equipment. Businesses gain scalability to add handsets instantly while maintaining high call quality through dedicated network prioritisation. This solution particularly benefits multi-site organisations needing unified communications across locations.
SIP Trunking
Session Initiation Protocol solutions preserving existing phone systems during NBN transition. SIP trunking replaces traditional landlines with internet-based calling while maintaining current hardware investments. Businesses avoid replacement costs while gaining features like remote call handling and reduced line rental expenses. The service integrates with data networks to ensure call quality through traffic prioritisation.
Ethernet Fibre
High-capacity fibre optic connections delivering speeds up to 1Gbps. Designed for bandwidth-intensive operations, this premium service supports cloud computing, IoT integration, and enterprise resource planning systems. Fibre connectivity provides symmetrical upload/download speeds and low latency, making it ideal for businesses requiring constant data synchronisation across multiple locations or real-time application performance.
Private Data Networks
Multipoint Ethernet networks connecting multiple business locations securely. These private networks enable seamless data sharing between sites without public internet exposure, maintaining security and compliance standards. With bandwidth options up to 10Gbps, organisations can implement unified communications, centralised data storage, and collaborative tools across geographically dispersed offices while maintaining full network control.
People
Ruben Alker
Managing Director
Former Telstra executive with extensive telecommunications and small business experience. Pioneered automation solutions before founding HIP Communications to address SME technology challenges. Holds deep expertise in network integration and business communication systems.
Penny Alker
Director
Business management specialist with 20 years' experience supporting SMEs. Oversees customer relations and financial operations at HIP Communications. Combines technical knowledge with client-focused service delivery to ensure tailored technology solutions for business clients.
Questions
Can I keep my existing phone system with NBN?
Yes, our SIP trunking solutions allow businesses to retain traditional phone systems while meeting NBN requirements.
Do you support multi-site businesses?
We specialise in connecting multiple locations through private data networks and unified communication systems.
What internet speeds are available?
NBN plans offer 25-100Mbps download speeds, with fibre options up to 1Gbps for high-demand operations.
Is 24/7 support available?
All services include 24x7 local technical support with rapid response times for critical issues.
How are call quality issues handled?
Our network prioritises voice traffic and guarantees quality through dedicated infrastructure monitoring.
What areas do you service?
We provide solutions nationwide with local support in Gold Coast, Brisbane, and regional centres.
