Business Details
9 Years
experience
Emergency
services
Your Trusted Partner for Home Health Care Solutions
The CareSide delivers high-quality, affordable home care services across Australia. Founded in 2017 by Emily Gillett and Gareth Mahon, our family-run business combines decades of healthcare expertise with innovative technology to provide personalized care solutions. We directly employ and train all caregivers, ensuring continuity of care and eliminating subcontracting. Our proprietary GEMS software streamlines operations, reducing costs by 25% compared to industry averages while maintaining rigorous compliance standards. With over 1 million hours of care delivered, we specialize in companion care, personal care, nursing services, and respite support tailored to individual needs.Our team of certified professionals holds advanced qualifications in dementia care, chronic condition management, and geriatric support. As an approved Home Care Package provider, we prioritize transparent pricing with no hidden fees or locked-in contracts, empowering clients to maximize their care budgets. Our 24/7 availability ensures immediate assistance for emergencies while maintaining scheduled visits at clients' preferred times.
Services
Companion Care
Personal Care
Nursing Care
Respite Care
Live-In Care
Overnight Care
24-Hour Care
Palliative Care
Gardening Services
Post-Hospital Care
Details
- Year established: 2017
Highlights and features
- We directly employ and train all caregivers, ensuring consistent, reliable service
- Our proprietary technology reduces administrative costs by 25%
- 24/7 availability with scheduled visits at your preferred times
- Certified professionals with specialized dementia and chronic care training
- Transparent pricing with no locked-in contracts or hidden fees
What people say
Changed my life
Excellent and timely communication
Same caregiver every visit
25% more care hours
No hidden fees
Services
Companion Care
Our companion care services focus on social connection while addressing individual needs. Caregivers assist with daily tasks like housework, personal hygiene, and grocery shopping while providing meaningful human interaction. We specialize in creating personalized companionship plans that boost confidence and independence through activities tailored to each client's interests, whether solving puzzles, gardening, or light housekeeping. Our caregivers receive specialized training in communication techniques for seniors experiencing isolation or cognitive decline.
Personal Care
We provide comprehensive personal care assistance with daily living activities including bathing, dressing, grooming, and medication management. Our certified caregivers implement fall prevention strategies while maintaining dignity and independence. Services include mobility support with specialized equipment, nutritional meal preparation, and continence care delivered with empathy and discretion. Each care plan incorporates safety modifications to living spaces to reduce accident risks while promoting autonomy.
Nursing Care
Our registered nurses deliver specialized clinical care for post-operative recovery, chronic condition management, and palliative support. Services include wound care using evidence-based techniques, IV therapy administration, and complex medication management. We coordinate care with medical teams to ensure treatment plan adherence while providing 24/7 monitoring for clients with critical health needs. Our nurses maintain advanced certifications in diabetes management, dementia care, and geriatric health assessments.
Respite Care
We offer flexible respite care solutions to prevent caregiver burnout while maintaining continuity of care for recipients. Services range from short-term relief to extended coverage during family vacations, with options for in-home care or temporary residential support. Our caregivers receive specialized training in transition management to ensure smooth handovers while maintaining care quality. We implement personalized emergency care plans to address unexpected caregiver absences.
Gardening Services
Our gardening maintenance services ensure safe and accessible outdoor spaces for seniors. Professional landscapers perform lawn care, hedge trimming, and garden cleanups while implementing fall prevention measures. We specialize in creating senior-friendly garden designs that balance aesthetics with safety requirements. Services include gutter cleaning, path maintenance, and seasonal yard preparation to maintain property value while reducing physical burdens for elderly residents.
People
Emily Gillett
Chief Operating Officer
With 20+ years in nursing and occupational medicine, Emily co-founded The CareSide after personal struggles finding quality care for family members. She leads clinical operations and caregiver training programs.
Gareth Mahon
Chief Executive Officer
Technology innovator with corporate experience at KPMG and PwC, Gareth developed The CareSide's proprietary GEMS software system to revolutionize home care delivery efficiency.
Questions
How quickly can I start receiving care services?
We typically begin services within 1-2 weeks of sign-up, with immediate support available for urgent transitions from other providers.
Do you charge daily basic fees?
No, we do not charge daily basic fees or require locked-in contracts for our home care services.
Can I choose my own caregiver?
We prioritize matching clients with ideal caregivers and can recruit specific professionals when possible under fully managed plans.
Are travel costs included in service charges?
Yes, standard service charges include caregiver travel costs to and from your residence.
How do you ensure care continuity?
We schedule the same caregivers for each visit, with backup support workers trained on individual care plans for emergency coverage.
What's included in care assessments?
Assessments cover individual needs, lifestyle goals, home safety evaluations, and personalized healthcare plans developed with registered nurses.
