Unlocking your potential, empowering your life
Our Mission & Values
Brightwater's mission is to empower individuals of all ages to live fulfilling lives with dignity and independence. We believe in:
- Person-centred care: We tailor our services to meet each individual's unique needs and aspirations.
- Compassion and empathy: We treat every client with dignity and respect.
- Innovation and excellence: We are committed to continuous improvement and providing the highest quality care and support.
Our History
Founded in 1901, Brightwater has a long and proud history of providing compassionate care and support to Western Australians. From humble beginnings in Subiaco, we have grown to become one of Perth's leading aged care and disability support agencies.
Governance & Leadership
Led by a dedicated board and experienced leadership team, Brightwater operates with the highest ethical and governance standards. We are proud to be a not-for-profit organisation, reinvesting all revenue back into our services and programs.
Clinical Governance
Our clinical governance framework ensures the delivery of safe and effective care by our highly qualified and experienced team of nurses, allied health professionals, and support workers.
Supporting You Throughout Your Journey
From in-home care and companionship to assisted living and residential care, Brightwater offers a comprehensive range of services to meet your individual needs at every stage of life.
Our Services Include
- Home Care: Compassionate care and assistance in your own home.
- Residential Aged Care: Welcoming and supportive environments for those who need additional assistance.
- Retirement Living: Vibrant communities where independence and companionship flourish.
- Disability Support: Empowering individuals with disabilities to reach their full potential.
Discover a Life of Purpose and Fulfillment
At Brightwater, we believe in providing not just physical care, but also emotional and social support. Our dedicated team is committed to helping you maintain your independence, dignity, and quality of life.
Quality of Care
The reviews for Brightwater at Home are predominantly negative, with multiple authors expressing dissatisfaction with the organization's services. Many reviewers have reported issues with carers not showing up, overcharging, and poor communication. Several reviewers have also mentioned a lack of care and attention to residents, including reports of short staffing, lack of carers, and poor care coordination.
Funding and Services
Some reviewers have mentioned issues with Brightwater's funding requirements, citing a minimum funding requirement that many NDIS participants cannot meet. Others have reported being overcharged or having their services cut off due to lack of funding.
Positive Experiences
A small number of reviewers have reported positive experiences with Brightwater, citing excellent care and coordination from certain staff members. One reviewer praised the organization's ability to help them navigate funding packages and keep their elderly mother at home.
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