Your Life, Your Way. Uplifting in-home care for all West Australians.
With community at its heart, Comfort Keepers is widely recognised as a leading provider of quality in-home care for all West Australians, who need help and extra support at home. Whether it's just for a few hours, or an ongoing private or government service, Comfort Keepers provides a range of tailored in-home care packages, designed to keep West Australians happy, healthy and independent in the luxury and comfort of their own homes - and connected to family, friends and the wider community.
Our Journey
Comfort Keepers has been operating in Western Australia for over 16 years, and is proud to be a trusted and quality service provider for all West Aussies. Our dedicated support workers are carefully selected, screened and highly trained to provide personalised, compassionate and genuine care. With over 200 Support Workers across North and South of the River and key regional areas, including Mandurah, Comfort Keepers has the health and well-being of the WA community, at the core of everything we do.
Our Mission & Philosophy
At Comfort Keepers, we believe that our clients deserve the service, as if caring for members of our own family. We provide a range of private or government funded programs and packages designed to give you and your loved ones, the traditional care needed. Our commitment to our clients is to provide immediate, tailored and personalised services, bringing peace of mind - without any waiting times, or red-tape.
Our Services
Comfort Keepers offers a wide range of in-home care services, including Home Care Packages (HCP), NDIS, Commonwealth Home Support Packages (CHSP), Veterans Home Care Services (DVA), Interim Hospital Packages (IHP), Private Services, Clinical Care, Respite Care, Alzheimer's Care, and more. Our services are designed to cater to the unique needs of each individual, providing support with daily living tasks, medication management, mobility assistance, and social interaction.
Staff and Administration Contrasts
The reviewer praises the working staff at the clinic, calling them "amazing". However, they express discontent with the administration, implying that they prioritize profits over patient care.
Issues with Scheduling and Rescheduling
A major concern for the reviewer is the scheduling process. They report that when they inform the administration of their availability, they are given a schedule that doesn't work for them. When they convey this, their appointment is cancelled without being rescheduled, leaving them feeling neglected and uncared for.
Perceived Inequality in Care
The reviewer feels that the clinic's administration treats patients unfairly, prioritizing those who are financially well-off while neglecting those who are less fortunate.
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