Nestled in the heart of Melbourne, Mercury Heating & Cooling stands as a beacon of expertise in climate control solutions. For over 15 years, we've proudly served residential and commercial clients, providing tailored heating and cooling services to keep them comfortable all year round.
Heating
- Comprehensive selection of gas ducted heating, wall split systems, hydronic heating, and evaporative heating options.
- Assistance in choosing the perfect system based on your home size, budget, and heating needs.
- Installation, maintenance, and repairs handled by experienced technicians.
Air Conditioning
- Wide range of wall split systems, ducted refrigerated heating and cooling, and evaporative cooling systems.
- Efficient cooling solutions to keep you comfortable during Melbourne's scorching summer days.
- Comprehensive service from design to installation and ongoing maintenance.
Why choose Mercury Heating & Cooling?
- Family-owned and operated: We take pride in delivering personalized service and building genuine relationships with our clients.
- Expertise and experience: Decades of experience in residential and commercial installations.
- Quality brands: We partner with leading manufacturers to offer you the latest and most reliable products.
- Competitive prices: We offer transparent and competitive pricing with no hidden costs.
- Exceptional customer service: We prioritize your needs and provide prompt and reliable service.
Our services extend beyond installation
- Seasonal maintenance plans to ensure peak efficiency and cost-effectiveness.
- Repairs and troubleshooting for all major brands and systems.
- Customised designs and solutions tailored to your specific requirements.
We pride ourselves on
- Our commitment to sustainable and efficient solutions.
- Our ability to deliver exceptional customer service every step of the way.
- Our wide range of options to cater to diverse budgets and needs.
Overall Experience
The reviews highlight a mix of positive and negative experiences with Alternative Heating & Cooling Ltd. While some customers have had excellent experiences with the company, others have had disappointing interactions.
Positive Experiences
Competent and Reliable Service
Many customers have praised the company's knowledgeable and helpful staff, particularly Mike, who has provided top-notch after-sales support. Several reviewers have mentioned the company's reliability and professionalism, with one customer stating that they are "100% reliable" and another thanking them for being "dependable, trustworthy, and efficient".
Quality Products and Installation
Reviewers have also praised the quality of the heat pump systems installed by the company, with one customer stating that it was "one of the best things we did" when building their home.
Negative Experiences
Poor Customer Service
On the other hand, some customers have had poor experiences with the company, particularly with regards to customer service. One reviewer had a rude interaction with Mike, while another was left waiting for three weeks for a call-out with no sufficient explanation.
