Cool Comfort, Fast and Efficient
At Toshiba Air Conditioning, we are committed to providing innovative and efficient air conditioning solutions for residential and commercial properties in Australia. With a legacy of cutting-edge technology and a focus on excellence, we pride ourselves on delivering high-quality products that meet the unique needs of our customers.
Our Philosophy
At Toshiba Air Conditioning, we believe that technology and comfort go hand in hand. That's why we pioneered the use of inverter technology in air conditioning systems in 1981. Our DC Hybrid Inverter, for instance, combines two control methods - PAM (Pulse Amplitude Modulation) and PWM (Pulse Width Modulation) - to provide efficient and fast cooling and heating. This means that our air conditioners can provide optimal performance while minimizing energy consumption.
Our Products
Our range of air conditioning products includes Single Split Systems, Multi Split Systems, Inverter Ducted Systems, Residential Controllers, VRF Systems, Ceiling Cassette Systems, and Under Ceiling Systems. We also cater to larger buildings with our Hi-Wall System and Light Commercial Solutions. Whether you're looking for a residential air conditioner or a commercial solution, we have a product that meets your unique needs.
Our Technology
Our products are driven by our commitment to innovation and sustainability. Our DC Twin Rotary Compressor, for example, is designed to reduce energy consumption while providing powerful operation. Our systems are also designed to be reliable, with a focus on minimizing friction and noise. This ensures that our air conditioners provide efficient and quiet performance, making them ideal for noise-sensitive applications.
Our Warranty
We are so confident in the quality and reliability of our air conditioners that we offer a 7-year warranty in Australia. This means that our customers can enjoy stress-free ownership, knowing that their air conditioner is protected against defects and malfunctions.
Our Customer Support
At Toshiba Air Conditioning, we understand the importance of excellent customer support. That's why we provide a range of resources, including Owner Manuals, Environmental and CSR FAQs, Installer Manuals, Fault Codes, Parts Diagrams, Spare Parts, and How-To Guides. Our team of experts is also readily available to answer any questions you may have.
Disappointing Customer Service Experience
The reviewers share their disappointing experiences with Toshiba's customer service and product reliability. Several reviewers report poor communication and lack of follow-through by Toshiba's service technicians.
Unreliable Product and Long Waiting Times
Many reviewers had issues with their air conditioning units not working properly or breaking down quickly. They were often told that replacement parts were needed, but the waiting times for these parts were unreasonably long. Some reviewers were left without air conditioning for weeks or even months, causing inconvenience and discomfort.
Ineffective Warranty Support
Several reviewers purchased their air conditioning units with a warranty, but found it difficult or impossible to get help when issues arose. They were told that a service technician would be in touch, but this rarely happened. When they did manage to get in touch with someone, they were often met with excuses and unmet promises.
Positive Review
One reviewer had a positive experience with Toshiba air conditioning products, reporting great performance and reliability.
Negative Reviews
The majority of reviews, however, were overwhelmingly negative, citing poor customer service, long waiting times for repairs, and unresponsive warranty support. Reviewers were left feeling frustrated and dissatisfied with their experiences.
