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Based in Huntingdale, Victoria, A-Temp Heating and Air Conditioning has become a trusted name in home comfort. With over years of experience under our belts, we have established ourselves as experts in heating and cooling solutions for both residential and commercial properties.
Our Expertise
Our team of qualified technicians are highly skilled in all aspects of heating and cooling services. We specialize in:
Heating Systems
- Gas Ducted Heating
- Zoned Heating
- Hydronic Heating
- DIY Kits
- Heating Service & Repairs
- Heating Specials
Cooling Systems
- Ducted Refrigerated Heating & Cooling
- Gas Ducted Heating with add-on Cooling
- Split System Airconditioners
- Zoned Air Conditioning
- Evaporative Cooling Specials
Exceptional Customer Service
At A-Temp Heating and Air Conditioning, we pride ourselves on providing exceptional customer service. Our team is committed to:
- Understanding your unique needs and offering tailored solutions
- Arriving on time and working efficiently
- Communicating progress and updates regularly
- Treating your home with utmost care and respect
Our Commitment
With a focus on sustainability and energy efficiency, we recommend and install high-quality products that meet the highest standards. We also offer environmentally-friendly solutions such as solar-powered systems.
Our Values
Our core values of integrity, professionalism, and customer satisfaction guide everything we do. We are dedicated to:
- Providing accurate information and transparent pricing
- Completing work to the highest standards
- Building strong relationships with our clients
- Contributing to the community
Why Choose A-Temp?
- Experienced and certified technicians
- Wide range of heating and cooling solutions
- Exceptional customer service
- Commitment to sustainability
- Honest and upfront pricing
Service Quality and Professionalism
A-Temp has received a mixed bag of reviews, with some customers expressing high satisfaction with their service, while others have had negative experiences. The company has been praised for its professional staff, prompt service, and transparent pricing. However, some customers have reported issues with customer service, including long wait times, unreturned calls, and a lack of responsiveness.
Installation Issues and Poor Communication
Some customers have reported issues with installed units not working properly, with one reviewer stating that they were charged for a service call without a resolution. There have also been instances of poor communication, with one reviewer reporting that their call was treated like a "bad luck situation" and another stating that they were not treated with respect by an office staff member.
Mismanagement and Rude Staff
Several reviewers have reported instances of mismanagement and rude staff, with one reviewer stating that the company didn't show up to their installation booking and then showed up late to the next one. Another reviewer reported that the director and tradesmen were rude and unpleasant to engage with.
Customer Service and After-Sales Support
Some reviewers have reported issues with customer service, including unreturned calls, unwillingness to provide refunds, and a lack of follow-up. However, one reviewer reported that A-Temp went above and beyond to resolve their issue, with one staff member (Jane) providing exceptional customer support.
Overall Experience
Overall, the experience with A-Temp has been mixed, with some customers reporting excellent service and others having a poor experience. While some reviewers have praised the company for its professional staff and prompt service, others have reported issues with customer service, installation quality, and communication.
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