Excellence in performance and Always Professional
Nestled amidst the blooming elm trees on Grant Street, Bacchus Marsh, you'll find Grant Street Medical Centre - a pillar of healthcare for the community. We are a team of experienced and passionate medical professionals dedicated to improving and preserving your health.
Our mission: To empower the community through accessible, holistic healthcare that meets individual needs.
What sets us apart
At Grant Street Medical Centre, we believe in a collaborative approach to healthcare. We take the time to understand your unique circumstances, considering your family dynamics, occupation and lifestyle factors to deliver a comprehensive and tailored healthcare plan.
Our dedicated team
Our team comprises skilled and caring doctors, supported by a passionate team of nurses, receptionists and support staff. Each member is committed to providing compassionate and professional care, ensuring you feel valued and comfortable throughout your journey.
Our services encompass
**General Consultations
- Scheduled appointments with experienced doctors for various health concerns.
- Chronic disease management & preventative care.
- Acute and urgent care.
Specific Services
- Women's health & reproductive health care.
- Men's health assessments.
- Mental health support.
- Travel vaccinations & health advice.
- Skin & wound care.
- Chronic disease management programs.
Additional Services
- Pathology & Imaging services.
- Travel consultations.
- Workcover & insurance claims.
- Corporate health programs.
Price Transparency
We believe in open communication and financial clarity. Our pricing structure is clearly outlined on the 'Pricing/Fees' tab.
Experience quality healthcare at Grant Street Medical Centre. Book your appointment today and take charge of your health!
Lack of Customer Service and Unhelpful Staff
The majority of reviewers expressed extreme dissatisfaction with the service provided at Grant St Medical Centre. Reviewers felt that the staff, particularly the receptionists, were unhelpful, rude, and had a bad attitude. Many reviewers mentioned that they were met with rolled eyes, condescension, or a general sense of disinterest from the staff. The lack of empathy and understanding from the staff was highlighted as a major issue, with one reviewer stating that the staff seemed to expect patients to tolerate poor service without complaint.
Long Waits and Unreliability
Reviewers also expressed frustration with the long wait times, even when appointments were made. Some reviewers reported waiting for over two hours without being seen, while others had to wait for extended periods after being told that their appointment would be earlier than expected. The unpredictability of the wait times was a major source of annoyance for many reviewers.
Positive Comments
The only positive comments came from a few reviewers who praised specific staff members, such as a doctor or a receptionist, for being friendly and helpful. However, these positive comments were vastly outnumbered by the negative reviews.
Negative Comments
The majority of reviewers criticized the clinic's lack of customer service, unhelpful staff, long wait times, and unreliability. Many reviewers expressed disappointment and frustration with the clinic, and some even threatened to never return.
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