Under-promise and over-deliver
Our Story
At Macquarie Joinery, we take pride in being a small team of skilled joiners dedicated to crafting exceptional quality timber windows and doors that are made to last. Our state-of-the-art joinery facility in Chipping Norton is where the magic happens, and we supply our bespoke products directly to builders, homeowners, and property managers in Sydney and beyond.
Our Philosophy
We believe in traditional Mortice and Tenon construction, which is evident in every product we create, from lightweight flyscreen sashes to pivot doors weighing up to 120kg. Our commitment to quality and attention to detail ensures that our products will stand the test of time, giving our customers peace of mind and a sense of pride in their homes.
Our Services
Our comprehensive range of services includes the design, manufacture, and supply of custom-made timber windows and doors. From bi-folding and stacking doors to residential entry doors, glazed entry doors, heritage doors, shopfront doors, sliding doors, pivot entry doors, and door jambs, we cater to diverse tastes and requirements. Our windows selection includes double-hung windows, casement sash and awning sash windows, horizontal sliding sash windows, louvre windows, bi-folding and servery windows, fixed glass windows, and sashless windows. We also offer gates, garage doors, fly screen doors, flyscreen sashes, louvre shutters, privacy screens, and glass hardware to complete your home's exterior and interior.
Our Promise
We understand the importance of building strong relationships with our customers, which is why we adopt the motto "Under-promise and over-deliver". Our goal is to exceed your expectations, and we strive to make the entire process of working with us an enjoyable experience. Whether you're a builder, homeowner, or property manager, we are committed to providing you with exceptional quality products, timely service, and unparalleled customer support.
Reviews Summary
Quality of Work
The review by Morel Hudson praises the high-quality craftsmanship of Sam at Macquarie Joinery, stating that the desktop table built for their snooker table exceeded expectations and received compliments from visitors. Hudson's father was a French polisher, giving them a keen eye for quality, and they highly recommend Sam and his team.
Negative Experiences
On the other hand, D. Smith's review expresses extreme dissatisfaction with Sam's workmanship, citing numerous mistakes and misalignments in the custom woodwork and joinery. Despite polite communication, Sam allegedly refused to take responsibility and blamed the weather, the customer, and even their home. Smith warns others to avoid doing business with Sam, stating that they will regret it.
Customer Service
John Kontos' review focuses on the poor customer service they received from Sam, describing him as a "miserable human being" who failed to treat them with respect. Kontos was left waiting with their child and mother while Sam pretended to be on a phone call, and they advise others to beware of doing business with him.
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