Ride with Confidence, Ride with Suburban Taxis
Suburban Taxis has been proudly serving Adelaide and South Australia since 1946, providing a wide range of services and products to suit every traveler. Our mission is to provide a premium experience for our passengers, guaranteeing comfort, safety, and reliability. Our fleet of vehicles is diversified to cater to different needs, from standard sedans to maxi cabs, and our experienced drivers are trained to provide exceptional service.
Our Services
At Suburban Taxis, we understand the importance of convenience and reliability. That's why we offer a range of services designed to make your travel experience seamless and stress-free. Our services include:
- Fixed Fare: With our fixed fare system, you'll know exactly how much your trip will cost before you even step into the taxi. No hidden extras or surprises!
- Book Online or Via App: Booking a taxi has never been easier. You can book online or via our mobile app, ensuring a hassle-free experience.
- VIP Booking Service: For our frequent travelers, we offer a VIP booking service, providing a personalized experience tailored to your needs.
- Monthly Account Service: Our monthly account service is designed for businesses and frequent travelers, offering a convenient and cost-effective solution for your transportation needs.
- Elite Service: For those seeking a premium experience, our Elite Service offers a luxurious ride, perfect for corporate events, weddings, or special occasions.
- Airport Transfers: We provide reliable and affordable airport transfers, ensuring you arrive at your destination on time and in style.
- Multi-Passenger Vehicles: Our maxi cabs can accommodate up to 10 passengers, making them ideal for group events, celebrations, or family outings.
Why Ride with Suburban Taxis?
At Suburban Taxis, we pride ourselves on our commitment to safety, comfort, and reliability. Our vehicles are fitted with security cameras or GPS tracking, ensuring your safety at all times. Our drivers undergo a comprehensive accredited course, ensuring they are equipped to provide exceptional service. We also offer a premium service, perfect for corporate events and business meetings.
Become a Driver
If you're interested in becoming a taxi driver, we provide comprehensive training and accreditation courses. Our training partner, Access Training Centre, offers free information sessions and in-class courses to get you started.
Fleet Services
Our fleet of vehicles is designed to cater to different needs and preferences. From standard sedans to maxi cabs, we have the perfect vehicle for you. Our vehicles are regularly maintained and serviced to ensure safety and comfort.
Booking Options
Booking a taxi has never been easier. You can book online, via our mobile app, or by calling 131 008. We also offer a fare estimator, allowing you to plan your trip in advance.
Punctuality and Reliability Issues
Several reviewers have expressed frustration with the punctuality and reliability of Suburban Taxis. Lorraine Masters booked a cab for 6 am but it didn't arrive until 6:13 am, forcing her to drive her husband to the hospital. Anna Nickol waited nearly an hour for a taxi to arrive, eventually using the Uber app to get a ride. Brad Regnier waited nearly an hour for a taxi to show up, only to find out that no cars were available. This highlights the need for Suburban Taxis to improve their service and provide customers with accurate estimated times of arrival (ETAs).
Customer Service
The quality of customer service has also been a problem for some reviewers. Real Tugless reported being "smashed" with a ridiculous charge when trying to pay with his card, and being yelled at by the driver when questioning the charge. Josh Cichowski reported having a poor experience when cancelling a booking, and being sworn at by a driver when explaining that he had already cancelled. Georgie S. was unhappy with the price of her trip and felt that the driver was unprofessional, texting while driving. This suggests that Suburban Taxis needs to improve their customer service and training for their drivers.
Positive Comments
Despite the many negative reviews, Ken Waldron had a positive experience with Suburban Taxis, praising the company for providing a reliable service and speaking with an operator instead of a machine. Dale Eustice reported having a nice conversation with both drivers he used, and was given helpful advice on parking at R.A.H. Shaz Don Peter found the company to be more reliable than others, but still felt that they need to improve on providing ETAs.
Negative Comments
Unfortunately, many reviewers had negative experiences with Suburban Taxis. Lorraine Masters, Anna Nickol, Brad Regnier, Josh Cichowski, Georgie S., and Doug Boothey all reported problems with punctuality, customer service, or quality of service. Real Tugless's experience with a ridiculous charge and a swearing driver was particularly unacceptable. This highlights the need for Suburban Taxis to improve their overall service and reputation.
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