Your success is our success
CoverTel is a leading supplier of innovative telecommunications solutions and services across Australia and the Pacific Islands. With over two decades of industry experience, we have established ourselves as a trusted partner for major telecommunication providers, utilities, and various industries. Our product portfolio has evolved to meet the diverse needs of the modern digital age, encompassing everything from field and lab network testing equipment to comprehensive monitoring and management solutions.
Our Expertise
Our team of experts leverage their deep understanding of telecommunications technologies to deliver tailored solutions that address our clients' unique challenges. We prioritize customer satisfaction, fostering long-term relationships based on trust and integrity.
Solutions and Services
CoverTel offers a comprehensive range of solutions across multiple segments:
Network Performance Monitoring & Diagnostics
- Observer Platform: Advanced network performance monitoring and diagnostics solution providing real-time insights into network health and security.
- Comprehensive network flow analysis, packet capture, and infrastructure metrics tracking.
- Comprehensive reporting and alerts for proactive issue resolution.
Testing & Equipment
- Comprehensive range of test equipment for transmission and Ethernet testing, network analyzers/generators, and wireless & 5G testing solutions.
- Rental options available for cost-effective access to essential testing equipment.
Network Infrastructure & Solutions
- Access network equipment, surge protection devices, and network monitoring software.
- Private network solutions including PoE switches, media converters, and smart locks.
Consulting & Training
- Experienced consultants available for network audits, performance optimization, and architecture design.
- Training programs and webinars covering various telecommunications technologies.
Client Focus
Our commitment to client satisfaction is reflected in our personalized approach and responsive customer support. We actively engage with our clients to understand their specific requirements and proactively address their evolving needs.
Our Values
CoverTel operates under core values that underpin our success:
- Customer Focus: Delivering exceptional customer experiences through personalized solutions and outstanding support.
- Innovation: Embracing new technologies and delivering cutting-edge solutions.
- Integrity: Operating with transparency and accountability.
- Teamwork: Collaborating effectively to solve complex challenges.
- Sustainability: Responsible environmental practices and responsible product lifecycle management.
Overall Satisfaction
The majority of reviewers have given excellent reviews to CoverTel, with all of them rating the company 5 stars. The reviewers have praised the company's customer service, with several mentioning specific staff members such as Lucy, Angelo, and the marketing manager. The reviewers have also praised the quality of the products and the fast response times.
Product Quality
Several reviewers have mentioned the high quality of the products they have purchased from CoverTel. Author Denny Lawrence purchased a used demo unit and was impressed with its condition, comparing it favourably to a new unit at half the price. Author Anu Edirisooriya was also impressed with the quality of the products and brands they purchased, stating that it was the first time they had bought from CoverTel but were very happy with the experience.
Customer Service
Customer service has been a major highlight for reviewers, with several mentioning specific staff members who have gone above and beyond to assist them. Authors Ashley Dawson, Brett Regan, Terry Ellis, Paul Aimers, and Paul Waters all praised the customer service, with some mentioning that staff members were friendly, helpful, and willing to assist. Author Paul Aimers also praised the company's ability to deliver products quickly and offer explanations and assistance with products.
Delivery
Reviewers have also praised the company's delivery service, with author Paul Waters stating that he was kept up to date on the progress of his delivery, including notification of its drop off.
Be the first to review Covertel.
Write a Review
