Reach Telecom is a leading provider of telecommunications services in Australia, dedicated to helping businesses of all sizes and across various industries. With a unique, customer-centric approach, we deliver tailor-made solutions to meet the unique needs of each client.
Our team of highly qualified and experienced technicians works closely with clients to understand their telecommunication needs, providing a tailor-made package perfect for their needs today and keeping in mind their future needs. Our services include data, mobile, inbound numbers, business phone systems, and Microsoft Teams calling. We are committed to delivering the perfect solution for your business as quickly and efficiently as possible.
At Reach Telecom, we believe in building long-lasting relationships with our clients. We assign a dedicated account manager to each client, who will sit down with you and/or your employees to understand your telecommunication needs. This consultation is important for us to best understand the solutions you require. Our Australian-based customer service team is available 24/7 to assist you with any enquiries.
Client Testimonials
"We contacted Reach Telecom for a phone system for our ecommerce business. They were prompt to respond and honest about our options. They have since been reliable and we are very happy with their service. We have grown since and it was easy to scale our phones up too." - Javun, SkinCare
"When we leased our warehouse and office, there was just so much to organise. We contacted Reach Telecom and within 2 days an Account Manager was on-site not only gathering requirements but really guided us to how we should be setting up our equipment. Very Happy With Reach Telecom, definitely recommend them." - Steve R
Our Services
Reach Telecom offers a range of telecommunications services designed to meet the needs of businesses of all sizes. Our services include:
- Data: We offer a range of data services, including NBN business plans, mobile SIM-only mobile plans, and data for business.
- Inbound Numbers: We specialise in 1300 and 1800 phone numbers, which are becoming increasingly popular for businesses. These numbers provide a range of benefits, including increased visibility, a professional image, and increased customer confidence.
- Business Phone Systems: We offer a range of business phone systems, including VOIP, hosted voice, cloud-based phone systems, on-premise business phone systems, and choosing the right phone system for you and your business. We provide a 99.95% uptime guarantee.
Unsure what it is you need exactly? Our experienced and dedicated team is here to help. We offer a range of solutions for small-to-medium-sized businesses, as well as enterprise-grade telecommunications solutions for businesses with in excess of 50 staff and/or multiple locations.
At Reach Telecom, we are committed to providing the perfect telecommunications solution for your business. Contact us today to learn more about our services.
Customer Experience
The reviews highlight the exceptional customer experience provided by Reach Telecom. Customers praised the prompt responses, honesty, and genuine approach of the company's representatives. Many reviewers mentioned the reliability and scalability of the services, with some even referring friends and family to Reach Telecom.
Customer Support
Reach Telecom's customer support was a standout feature, with customers appreciating the effort put into identifying and resolving issues. The company took ownership of problems, even when they were not directly responsible, and went the extra mile to ensure customer satisfaction.
Product and Service Quality
The quality of Reach Telecom's products and services was consistently praised. Reviewers mentioned receiving new, not refurbished, equipment, and experiencing improvements in audio quality and internet connectivity. The setup process was also smooth, with customers appreciating the guidance and support provided.
Competitive Advantage
Several reviewers mentioned the competitive pricing of Reach Telecom's services, which was seen as a bonus on top of the excellent customer experience and product quality. The company's ability to provide a reliable connection and resolve long-standing issues set it apart from larger telco providers.
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