Empowering Businesses through Innovative Communication Solutions
Roctel Communications has been a trusted provider of business communication and internet solutions in Australia since 2004. With a focus on understanding the unique needs of small businesses, we've dedicated ourselves to delivering reliable, efficient, and cost-effective services that empower your operations.
Our Expertise
Our team comprises experienced professionals with deep industry knowledge in:
- Voice & Unified Communications: We offer sophisticated, flexible phone systems designed to enhance teamwork, streamline workflows, and boost productivity.
- Broadband & Internet Connectivity: Enjoy seamless, high-speed internet and dedicated fibre optic connections to keep your business seamlessly connected.
- Business Solutions & Mobility: We provide comprehensive solutions for mobile devices, data management, and secure access to ensure optimal performance on the go.
- Customer Care & Support: We prioritize exceptional customer service with responsive technical support and personalized consultations.
Our Comprehensive Solutions
At Roctel, we go beyond just offering individual services. We offer comprehensive solutions tailored to your specific industry and size. Our offerings include:
- Voice & Data Packages: Customized voice and data plans designed to meet your individual requirements.
- Internet & Fibre Optic Services: Reliable and high-speed internet connectivity solutions to handle all your digital needs.
- Unified Communication Platform: Integrate all your communication channels like voice, video, and instant messaging into one seamless system.
- Dedicated Account Management: A dedicated account manager will work closely with you to ensure your complete satisfaction.
Partnering with Roctel means
- Access to innovative and reliable communication and internet solutions.
- Strong technical expertise to ensure seamless implementation and ongoing support.
- Personalized attention and responsive customer service.
- Competitive pricing plans designed to fit your budget.
Negative Experiences with a Company
Several reviewers have shared their disappointing experiences with a particular company, citing poor customer service and issues with cancellation processes.
Unresponsive and Unhelpful Customer Service
Many reviewers have complained about the company's lack of response to their emails and concerns. Even when attempting to cancel their accounts, users have been met with silence and inaction from the company.
Failure to Honor Cancellation Requests
Reviewers have expressed frustration and disappointment when the company failed to honor their cancellation requests. Despite submitting proper cancellation forms, they continued to be charged monthly fees, further exacerbating the issue.
No Recommended
Based on the negative reviews, it's clear that users would not recommend this company due to its poor performance and lack of accountability.
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