Protecting Your Business, Protecting Your Future
At SoleHeeled, we are a third-generation family business that has been perfecting the art of shoe and handbag repair since 1955. Our mission is to provide easy, reliable, and high-quality care and repair services for your beloved shoes, bags, and other leather accessories. We understand the sentimental value and investment you have in your luxury items, and we strive to restore them to their former glory.
Our Story
We have been in the business of shoe and handbag repair for over 65 years, and we've seen it all. From scratches and scuffs to broken heels and torn seams, we've mastered the art of restoration. Our team of skilled craftsmen uses only the finest materials and techniques to breathe new life into your treasured possessions. With our state-of-the-art facilities and commitment to excellence, you can trust that your items are in good hands.
Our Services
We offer a wide range of repair services, including shoe repairs, bag repairs, handbag repairs, boot repairs, sneaker repairs, wallet repairs, leather jacket repairs, and leather belt repairs. From simple cleaning and conditioning to complex restorations, we can handle it all. Whether you have a beloved pair of shoes that need a new sole or a designer handbag that requires a full restoration, we've got you covered.
What Sets Us Apart
What sets us apart from other repair services is our passion for craftsmanship, our attention to detail, and our commitment to customer satisfaction. We take the time to carefully inspect each item, diagnose the issue, and provide a personalized solution. Our team of experts is dedicated to providing exceptional service, and we stand behind the quality of our work.
Our Values
At SoleHeeled, we value excellence, integrity, and customer satisfaction. We believe that everyone deserves to have their favorite items restored to their former glory, and we're committed to making that happen. We're also passionate about sustainability, and we strive to reduce waste and minimize our environmental footprint.
Meet Our Team
Our team of skilled craftsmen, customer service representatives, and management are dedicated to providing exceptional service and high-quality repairs. We're a family-owned business, and we're proud to be a part of the community. Meet our team and learn more about what drives us.
Excellent Customer Experience
The majority of customers have reported an exceptional experience with Sole Heeled, praising their craftsmanship, attention to detail, and outstanding customer service. Many have commended the team for their honesty, professionalism, and expertise in repairing luxury goods. The process of repair and communication was smooth and efficient, with customers receiving detailed updates and reassurance throughout the process.
Positive Aspects
- Exceptional craftsmanship and attention to detail
- Outstanding customer service and communication
- Honest and professional team
- Smooth and efficient repair process
- Beautiful packaging and presentation upon return
Negative Experience
However, one customer had a very poor experience with Sole Heeled, reporting that their luxury bag was damaged beyond repair and that the company had poor communication and lacked expertise in repairing luxury goods.
Areas for Improvement
- Communication and transparency during the repair process
- Ensuring that customers are informed of any issues or challenges that may arise during the repair process
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