Business Details
42 Years
experience
Emergency
services
Your Trusted Insurance Broker in Melbourne
Established in 1984, Great Wall Insurance Services has grown from a family-run operation into one of Australia's most respected Asian Australian insurance brokerages. As a Steadfast Group (ASX: SDF) equity-owned business, we leverage our position as part of Australasia's largest general insurance broking network to deliver superior coverage solutions. Our team of 13 multilingual professionals, fluent in English, Mandarin, Cantonese, and other Chinese dialects, serves a diverse client base ranging from sole traders and community associations to multinational corporations.We maintain direct relationships with leading insurers to ensure optimal policy terms and efficient claims resolution. Our commitment to professional excellence is demonstrated through membership in the National Insurance Brokers Association, adherence to the General Insurance Brokers Code of Practice, and accreditation through AFSL No. 226873. With offices in Melbourne and Sydney, we combine local market expertise with national resources to provide tailored insurance solutions that protect our clients' assets and operations.
Services
Business Insurance
Liability Insurance
Cyber Insurance
Construction Insurance
Professional Indemnity
Marine Transit Insurance
Event Liability Insurance
Travel Insurance
Landlord Insurance
Personal Accident Insurance
Details
- Year established: 1984
Highlights and features
- We offer 40+ years of specialized insurance expertise in Australian and Asian markets
- Our team includes Steadfast-certified professionals with multilingual capabilities
- We provide direct access to insurers during claims processes for faster resolution
- Our Steadfast Group affiliation secures exclusive negotiated insurance products
- We maintain active community partnerships across Melbourne's Asian business networks
Associations and certifications
- Steadfast Group
- National Insurance Brokers Association
- Australian Financial Complaints Authority (AFCA)
What people say
Efficient
Friendly
Professional
Long-term relationships
Multilingual support
Services
Business Insurance
We provide comprehensive business insurance packages tailored to Australian companies' specific needs. Our policies protect against property damage, liability claims, and business interruption. With access to Steadfast Group's insurer network, we secure competitive rates and customized coverage options for SMEs and large corporations across diverse industries.
Liability Insurance
Our liability insurance solutions safeguard businesses and organizations from financial risks associated with legal claims. We offer public liability, product liability, and professional indemnity coverage. Our team ensures appropriate policy limits and exclusions while maintaining compliance with industry-specific requirements for construction, professional services, and community groups.
Cyber Insurance
We deliver specialized cyber insurance policies addressing data breaches, network security failures, and digital asset protection. Our coverage includes incident response, legal defense, and business continuity support. With increasing cyber threats, we help businesses implement risk management strategies and secure appropriate coverage through leading Australian insurers.
Construction Insurance
Our construction insurance services protect building projects and contractors through tailored solutions. We offer owner-builder liability, contractors all risks, and equipment insurance. Our expertise covers residential, commercial, and industrial construction projects, ensuring compliance with Australian Standards and specific site requirements across Melbourne and Sydney.
Community Group Insurance
We specialize in insurance solutions for cultural associations, sports clubs, and community organizations. Our packages include public liability, volunteer accident coverage, and property protection. With deep understanding of Melbourne's multicultural community needs, we provide policies that safeguard both assets and organizational continuity for groups like the Federation of Chinese Medicine Societies.
People
Frankie Chen
Managing Director
With extensive insurance industry experience, Frankie leads Great Wall Insurance Services as Managing Director. He holds ANZIIF (Aff) and CIP qualifications, ensuring professional excellence in insurance broking services.
Harris Hung
Senior Account Manager
Harris manages key client accounts with his B. Commerce and Insurance qualifications. He provides expert advice on business insurance solutions and maintains strong insurer relationships for optimal client outcomes.
Maggie Chen
Business & Compliance Manager
Maggie oversees compliance and business operations with her BA(Hons)/LLB(Hons) and MJ qualifications. She ensures regulatory adherence while managing complex insurance requirements for corporate clients.
Rebecca Qu
Claims Manager
Rebecca specializes in claims management with her Dip. Financial Planning qualification. She facilitates efficient claims resolution, working directly with insurers to ensure timely settlements for policyholders.
Beatrice Yuen
Renewals Officer
Beatrice manages policy renewals and client accounts with her Certificate IV in Financial Services. She provides personalized support to ensure continuous coverage and client satisfaction.
Questions
What insurance products do you specialize in?
We specialize in business packages, liability insurance, cyber coverage, construction insurance, and community group policies through our Steadfast Group partnerships.
How do you handle insurance claims?
We facilitate direct insurer access during claims, provide guidance on documentation, and work with emergency services contacts to ensure efficient resolution processes.
Do you serve non-English speaking clients?
Yes, our team includes English, Mandarin, and Cantonese speakers to better serve Melbourne's multicultural business community.
Are you part of any professional associations?
We're members of the National Insurance Brokers Association, follow the Insurance Brokers Code of Practice, and work with AFCA for dispute resolution.
How can I get an insurance certificate?
Request certificates via email or our online form at either Melbourne or Sydney office locations during business hours.
What areas do you service?
We serve clients nationwide from our Melbourne headquarters and Sydney office, with particular expertise in Asian Australian business communities.
