Protecting your business, protecting your future
Established in 1984, Great Wall Insurance Services has stood as a trusted pillar of the Melbourne business community for over three decades. As a family-founded and Steadfast-backed brokerage (ASX: SDF), we pride ourselves on nurturing strong, lasting relationships with our clients, offering personalized advice and unparalleled support.
Who We Are
Our dedicated team comprises passionate and experienced professionals proficient in English, Mandarin, Cantonese, and other Chinese dialects. We are committed to building long-term partnerships, armed with extensive knowledge and expertise across a diverse range of industries.
What We Do
We offer a comprehensive suite of insurance solutions to individuals and businesses, including:
For Businesses
- Business Packages and ISR insurance
- Sports clubs and community associations insurance
- Public and Product liability insurance
- Home Building & contents insurance
- Construction Insurance (owner builders, builders)
- Cyber Insurance
- Commercial Motor Vehicle insurance
- Property Owner / Landlord's insurance
- Professional Indemnity insurance
- Marine and Inland transit insurance
- Management Liability / D & O
- Personal accident insurance
- Events Liability (e.g. sporting and entertainment)
For Travelers
- Travel insurance
For Individuals
- Trades insurance
Why Choose Great Wall Insurance Services?
- Established and Experienced: Backed by over 30 years of industry expertise.
- Steadfast Affiliation: Leverage the power of Australia's leading insurance broking group.
- Exclusive Coverage: Access carefully curated insurance products with superior cover and value.
- Direct Insurer Access: Benefit from our strong relationships and streamlined claims process.
- Personalized Service: Receive dedicated attention from experienced professionals who understand your needs.
Our Commitment
We are committed to:
- Providing tailored insurance solutions based on your unique needs and risks.
- Delivering exceptional customer service with empathy and responsiveness.
- Empowering you with personalized risk management strategies.
- Building lasting relationships through open communication and transparency.
Customer Service Experience
The majority of customers have reported exceptional customer service from the account managers, particularly Harris and Frankie. They have been praised for their patience, professionalism, and responsiveness in addressing complex insurance issues and queries.
Insurance Coverage and Pricing
Customers have been able to find suitable insurance covers with competitive premiums, thanks to the efforts of the account managers. The staff have been able to help customers find cheaper policies during renewals, resulting in high satisfaction levels.
Account Manager Performance
Harris has been singled out for his exceptional service, going beyond expectations to find suitable insurance covers for customers. Frankie has also received praise for his responsiveness and ability to sort out complex insurance issues.
Negative Experience
However, one customer had a disappointing experience with Frankie Chen, citing unprofessionalism and lack of responsiveness to calls, messages, and emails.
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