Strength when you need it
HWA Insurance Brokers, an Australian-owned business, has been providing top-tier insurance expertise, customer service, and professionalism since 1986. Our commitment is to be here for you, ensuring that you receive the best insurance solutions to protect your business and assets. As a proud member of the Steadfast Group, we are part of Australia's largest broker network group, with over 343 brokerages and 781 offices across Australia and New Zealand.
Who We Are
Established to cater to business professionals with cost-effective insurance solutions, HWA has grown into one of Australia's most well-known and respected general insurance product providers. We have acquired the portfolios of leading local insurance brokers and consolidated their expertise and experience, offering a diverse range of solutions for both small and large clients. Our Steadfast membership gives us negotiation power with major insurers, providing clients with access to multiple insurance companies, various products, competitive pricing, and expert advice.
Our Services
HWA Insurance Brokers offers a comprehensive range of insurance services and products tailored to your specific needs, including:
1. General Insurance Products: We provide a wide array of general insurance products, such as property, liability, motor, and workers' compensation insurance, designed to protect your business, assets, and employees.
2. Risk Management Services: Our team of experienced professionals offers risk management solutions aimed at identifying, assessing, and controlling risks to minimise their impact on your business operations and financial well-being.
3. Claims Management: We understand that the claims process can be challenging and time-consuming. Our dedicated claims management team is here to assist you every step of the way, ensuring a smooth and efficient claims experience.
4. Industry-Specific Solutions: We offer industry-specific insurance solutions tailored to various sectors, including construction, manufacturing, retail, hospitality, and healthcare, among others.
5. Business Interruption Insurance: Protect your business from the financial consequences of unforeseen events, such as natural disasters, fires, or equipment breakdowns, that may disrupt your operations and affect your revenue.
6. Professional Indemnity Insurance: Safeguard your business from legal costs and claims arising from errors, omissions, or negligence in the provision of professional services.
7. Cyber Insurance: As technology evolves, so do the risks associated with it. Protect your business from cyber threats, data breaches, and network security incidents with our comprehensive cyber insurance solutions.
At HWA Insurance Brokers, we are dedicated to providing the highest level of expertise, customer service, and professionalism. We are here for you, offering tailored insurance solutions and advice to protect your business and assets, now and into the future.
Overall Impression
The reviews for HWA Insurance Brokers are mixed, with some customers having a positive experience and others having a negative one. The majority of the reviews are 5-star, but one customer had a very negative experience and left a 1-star review.
Positive Reviews
Several customers praised HWA Insurance Brokers for their timely and easy processing, great service, and professional attitude. They found the company easy to deal with and highly recommended them to others. Some customers also appreciated the fact that the company was able to promptly resolve their claims.
Negative Reviews
One customer had a horrific experience with the company, claiming that they were ripped off and mistreated by the staff. They reported being scolded and yelled at by a staff member, Jade Russo, when they complained about the company's policies and methods. The customer also claimed that the company refused to pay out on a claim and left their grandparents out of pocket.
Key Issues
The main issue that arose from the negative reviews is the company's customer service. One customer reported being mistreated by a staff member, while another reported difficulty in getting help with a claim. There were also concerns about the company's policies and methods, with one customer claiming that they were designed to make a profit rather than provide benefit to customers.
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