At Best of Home Care, we believe that CARE is all about "Compassion - Assistance - Reassurance - Empathy." Our team of enthusiastic people is passionate about making a difference in people's lives by providing quality care and support with complete involvement and an innate sense of connecting. We're here for you whatever your needs or goals. Whether you are an older person looking for a helping hand with daily necessities, or a younger person with a disability looking for support to accomplish your goals, we can customize a support solution just for you.
Our Mission
Our mission is to approach each client as we would a member of our own family, going the extra mile to ensure proper care is provided, in the right way at the right time. We envision a service organization that truly cares for and treats clients like family with dignity and compassion. We resolutely believe that CARE is simply "Compassion - Assistance - Reassurance - Empathy." We recognize that caregivers bring more to you than simply their advanced training and skills - they bring compassion.
Our Services
We offer a range of services designed to provide support and care to individuals of all ages and abilities. Our services include Support Coordination, Disability Care and NDIS, NDIS Day Program, Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Intensive Care at Home, Homecare Services, 24 Hour Home Care Services, and Dementia and Alzheimer care.
Support Coordination
Our Support Coordination service is a NDIS-funded support service designed to support you to navigate your journey through the NDIS world, which can sometimes appear confusing and ensure that you make the most of your package. Our Support Coordinators will work with you to connect to the providers best suited to your needs, always encouraging choice and control.
Disability Care and NDIS
As one of Australia's most experienced disability home care service providers in Victoria, we are committed to enabling clients to get the best value from the NDIS so they can lead the life they want to lead. Our disability care services include assistance with personal care, in-home respite, domestic assistance, and community access.
Home Care Services
Our Home Care Services are designed to provide support and care to individuals who require assistance with daily tasks. Our services include 24 Hour Home Care Services, Dementia and Alzheimer care, and Private and Personal Care.
Our Values
At Best of Home Care, we have three core values that guide our actions and decisions. These values are Accountability, Integrity, and Mutual Respect. We believe that our caregivers take ownership and accountability for their performance, adhere to a strict moral and ethical code of conduct in the execution of their duties, and treat co-workers and clients with dignity and respect.
Overall Experience
The majority of customers have had a very positive experience with Best of Home Care, praising the company's supportive and caring staff, excellent service, and commitment to providing high-quality care.
Positive Feedback
- Many customers have expressed gratitude towards the company's staff, management, and support system, citing their kindness, empathy, and dedication to providing excellent care.
- Several reviewers have mentioned the company's ability to build meaningful relationships with its clients and their families.
- The company's responsiveness to client needs and concerns has also been praised, with some reviewers mentioning the quick resolution of issues and the company's willingness to listen and adapt to changing circumstances.
Negative Feedback
- A few customers have expressed frustration and disappointment with the company's service, citing instances of harassment, bullying, and unprofessional behavior from some staff members.
- Some reviewers have criticized the company's communication style, stating that they felt belittled, condescended to, or ignored by staff.
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