Business Details
19 Years
experience
Emergency
services
Expert Disability Support Services in Victoria
CareChoice has been delivering comprehensive disability support services across Victoria since 2007. As a registered NDIS, TAC, and WorkSafe provider, we specialise in 24/7 complex care programs tailored to individuals with multiple and high-intensity support needs. Our person-centred approach ensures every client receives individualised plans developed in collaboration with their care teams, focusing on achieving personal goals and enhancing independence.With a team of qualified nurses, support workers, and clinical specialists, we maintain stringent compliance standards while offering innovative solutions like Specialist Disability Housing and Positive Behaviour Support. Our commitment to continuous quality improvement is demonstrated through regular service reviews, staff training, and active participation in national disability frameworks.
Services
Complex Care
Supported Independent Living
Community Access
Respite Support
Specialist Disability Housing
Positive Behaviour Support
TAC/WorkSafe Support
Custodial Re-Entry
Care Coordination
Nursing Services
Details
- Year established: 2007
Highlights and features
- NDIS registered provider with 18 years' experience supporting complex disabilities
- 24/7 complex care services with dedicated team leaders
- Person-centred plans developed with client care teams
- Specialist Disability Accommodation partnerships across Victoria
- Comprehensive staff training and clinical governance framework
Associations and certifications
- NDIS
- TAC
- WorkSafe
- NDIS Quality and Safeguards Commission
What people say
24/7 support
Compassionate staff
Personalised care
Reliable professionals
No waiting lists
Services
Complex Care
Our Complex Care service provides round-the-clock support for individuals with multiple disabilities, including acquired brain injuries and chronic conditions. With NDIS approval for high-intensity supports, we deliver tailored programs featuring dedicated team leaders, clinical governance frameworks, and partnerships with specialist accommodation providers. Our registered nurses and trained support workers ensure continuity of care through structured shift patterns and emergency response protocols.
Specialist Disability Housing
We offer Specialist Disability Accommodation options across Victoria, featuring accessible design categories from improved livability to robust specifications. Our housing solutions include partnerships with SDA providers, assistance with NDIA applications, and support for finding compatible housemates. Each property maintains compliance with NDIS standards while offering modern facilities designed to promote independence and safety for residents with extreme functional impairments.
Positive Behaviour Support
This service specialises in developing individualised behaviour support plans for clients with complex needs. Our registered practitioners implement evidence-based strategies to address challenging behaviours while maintaining compliance with NDIS quality frameworks. The program includes functional behaviour assessments, environmental modifications, and staff training components to ensure consistent implementation across all support settings.
Supported Independent Living
Our Supported Independent Living services enable clients to maintain community-based residences through tailored support packages. Available 24/7, this program includes personal care assistance, household management, and community participation support. We coordinate with allied health professionals to integrate therapy requirements while ensuring compliance with NDIS funding arrangements and individualised goals.
Respite Support
We provide flexible respite solutions allowing caregivers temporary relief while maintaining continuity of care. Services range from in-home support to short-term accommodation options across our SDA properties. Our respite programs maintain alignment with clients' regular care plans and include detailed handover processes to ensure seamless transitions between primary and temporary support arrangements.
People
Amanda Bond
CEO
With 20+ years in health and disability sectors, Amanda leads CareChoice's strategic direction. Holding psychology and business qualifications, she previously held executive roles at Peninsula Health and Medibank Private, focusing on quality service delivery for vulnerable populations.
Marnie Tewksbury
Co-Founder & Director
Co-founder Marnie brings 20 years' human services experience across disability and mental health sectors. A registered social worker, she developed CareChoice's mission to improve disability support access through her advocacy background in community corrections and long-term unemployment programs.
Brigitte Rahhali
Co-founder & Director
Brigitte established CareChoice with 20 years' disability sector experience spanning direct support to senior management. Her business development expertise ensures innovative service delivery models while maintaining the organisation's founding principle of client choice in support provision.
Neil Edgar
Chief Operating Officer
Neil manages operational excellence with an MBA background and extensive general management experience. His career includes leadership roles at Stellar and Telstra Media, focusing on organisational growth and customer-centric service delivery frameworks for disability support operations.
Silvana Vigilante
Chief People Officer
Silvana leads HR strategy with 14 years' corporate experience. Her focus on staff engagement and development ensures CareChoice maintains qualified support teams through rigorous training programs and structured career pathways for disability support professionals.
Questions
What disability services does CareChoice offer?
We provide 24/7 complex care, Supported Independent Living, Specialist Disability Housing, Positive Behaviour Support, and TAC/WorkSafe services across Victoria.
Are you NDIS registered?
Yes, we've been an NDIS registered provider since 2013 with Provider ID 4-4331-58, meeting all quality and safeguarding standards.
What areas do you service?
Our services cover Melbourne, Geelong, Mornington Peninsula, Bendigo, Ballarat, and regional Victoria through our SDA partnerships.
Do you offer respite services?
Yes, we provide flexible in-home and accommodation-based respite solutions with no waiting lists for caregiver relief.
How do you handle staff training?
All staff complete Certificate III/IV qualifications, first aid/CPR, and receive client-specific training with ongoing professional development.
