Trust us to keep your business cool and running smoothly
At Matterhorn Refrigeration and Air Conditioning Services, we pride ourselves on being a leading provider of reliable refrigeration and air conditioning solutions in Melbourne and Perth. With over 20 years of combined experience in the industry, our team of qualified refrigeration mechanics and electricians has the expertise to handle projects of all sizes, from small cafes to large supermarkets and cold storage rooms.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our clients. Our services include:
- Coolrooms & Freezer Rooms: We design, build, and install coolrooms and freezer rooms that meet the specific requirements of your business. Our team will handle the entire project from start to finish, ensuring a cost-effective and efficient solution.
- Glycol Refrigeration Services: We install and repair glycol refrigeration systems, providing fast and energy-efficient cooling solutions for your business.
- Air Conditioning Services: Our team provides installation, maintenance, and repair services for air conditioning systems, ensuring your business remains comfortable and productive.
- Refrigeration Repair & Maintenance: We offer 24/7 emergency repair services to ensure your refrigeration systems are running efficiently and effectively.
Our Commitment to Excellence
At Matterhorn Refrigeration and Air Conditioning Services, we are committed to delivering exceptional service and quality workmanship. Our team is dedicated to providing timely and cost-effective solutions that meet the unique needs of our clients. We understand the importance of reliable refrigeration and air conditioning systems in maintaining the integrity of your business, and we strive to exceed your expectations in every aspect of our service.
Why Choose Us
We differentiate ourselves through our commitment to excellence, 24-hour emergency service, and flexibility in our approach. We offer a 2-4 hour response time, immediate access to parts and fittings, and a $20 million dollar Public Liability Insurance Policy, giving you peace of mind and confidence in our services.
Overall Experience
The majority of customers have had a positive experience with Matterhorn Refrigeration, praising their professionalism, prompt service, and competitive pricing.
Key Strengths
- Responsive and Reliable: Many customers have commended the company's ability to deliver on their promises, responding quickly to emergencies and messages.
- Friendly and Knowledgeable Staff: The team at Matterhorn Refrigeration, including Scott and Ian, have been praised for their friendly and knowledgeable approach.
- High-Quality Workmanship: Customers have consistently reported high-quality workmanship and a focus on getting the job done right.
Negative Experience
However, one customer had a poor experience with the company, citing inexperienced technicians, poor communication, and a lack of service guarantees.
Areas for Improvement
- Technician Expertise: One customer reported that the technicians who visited their site were inexperienced and unable to resolve the issue.
- Communication and Feedback: The same customer reported poor communication and a lack of mechanisms for taking customer feedback.
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