Customised Refrigeration Solutions for a Fresh Future
At Trent Refrigeration, we are proud to be a wholly owned and managed Australian family business with over 25 years of experience in designing and manufacturing high-quality commercial refrigeration products. Our commitment to excellence is evident in every aspect of our business, from the materials we use to our professional tradesmen and after-sales service. Our goal is to provide innovative designs, quality products, and exceptional technical and service support to our clients.
Quality Products and Services
Our expertise lies in custom designing and manufacturing commercial refrigeration products to your specifications. We use only the finest materials and employ a team of skilled tradesmen to ensure that our products meet the highest standards. Whether you need a custom-built refrigeration system or a complete fit-out for your business, we can tailor our services to meet your unique requirements. Our stainless steel products are particularly popular among our clients, who appreciate their durability and ease of maintenance.
24/7 Service and Support
At Trent Refrigeration, we understand the importance of prompt and effective service. That's why we operate a 24-hour, 7-day-a-week service centre for all your refrigeration servicing needs. Our emergency response team is always on call to ensure that your business stays operational, no matter what. We also offer preventative maintenance schedules tailored to your specific needs, ensuring that your equipment runs efficiently and effectively.
A Commitment to Safety and Regulations
At Trent Refrigeration, we take our responsibility to comply with Australian regulations and safety standards very seriously. Our products and services meet all relevant codes and regulations, giving you peace of mind that you are working with a reputable and reliable partner. Our refrigerant trading authorisation (AU05362) ensures that we are fully compliant with industry regulations.
A Focus on Customer Service
At Trent Refrigeration, we believe that customer service is at the heart of our business. We take the time to understand our clients' needs and tailor our services to meet their unique requirements. Our friendly and knowledgeable staff are always available to provide guidance and support, ensuring that you receive the best possible service from us.
Our Client Base
We are proud to work with a range of clients across various industries, including butcheries, cake bars, organic butchers, and more. Our experience in working with a diverse range of clients has given us a unique understanding of the importance of adapting to each client's specific needs and requirements.
Poor Customer Service Experiences
Reviews from two customers highlight their negative encounters with Trent's staff, particularly with the accounts team.
Unprofessional and Dishonest Behavior
The accounts staff have been accused of being rude, having a terrible phone manner, and even lying to customers. One reviewer claimed that the staff member threatened them with false claims of previous attempts to contact them. Another reviewer warned against providing credit card details in advance, as they were sent an invoice for $230 despite the technician being unable to assist with their fridge issue.
Disregard for Customer Needs
Both reviewers felt that their needs were not taken into consideration. The first reviewer was misled about the type of fridges the company services, and the second reviewer was not informed that their fridge model was not supported until the technician arrived. This lack of transparency and care for customer needs has led to a loss of trust and a vow to seek alternative services.
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