How Good. How Fresh. How Delicious.
Our Story
At Bonbons Bakery, we're passionate about delivering the freshest and most delicious baked goods and coffee to our customers. Established in 2011, our concept of 'East Meets West' brings together traditional Asian and European recipes to create innovative and mouth-watering products. We're proud to be an Australian and international food franchise brand, with over 30 stores strong across Victoria and interstate.
Our Values
At Bonbons Bakery, we value freshness, quality, and customer satisfaction above all else. We believe that our customers deserve only the best, which is why we bake fresh daily in-store using Australian-made and sourced ingredients wherever possible. We're customer-oriented, and our products are made with thoughtfulness and passion, always keeping our customers in mind.
Our Services
Our retail stores specialize in 'Grab and Go' Asian and Western-style freshly baked bread, hot and cold beverages, cakes, and treats. We offer a wide range of products, from our signature bread to decadent cakes and pastries, and even gourmet coffee blends. We also provide online ordering and in-store pickup services for added convenience.
Our Franchise Opportunities
If you're passionate about food and customer service, we invite you to join our growing family of Bonbons Bakery franchisees. With our proven business model, you can run your own successful bakery cafe, backed by our qualified franchise support system. We provide comprehensive training, operational support, marketing support, and connections to high-quality suppliers to help you achieve your business goals.
Our Coffee
Indulge in our delicious range of gourmet coffee blends at selected stores. Our Bonbons Coffee blend is premium, high-grade, and exclusive, roasted fresh in Melbourne every week. It's a truly smooth and full-bodied coffee experience you won't want to miss.
Poor Customer Service and Unhygienic Environment
These reviews reveal a disturbing pattern of poor customer service and unhygienic practices at this bakery. Keryn Martin's review describes a shop assistant who sneezed with an uncovered mouth, failing to maintain basic hygiene standards. Additionally, when the assistant sneezed, the other staff member simply offered a generic "Bless you" without taking any further action.
The same theme of poor customer service is echoed in Sta Fea's review, where the bakery failed to respond to numerous emails about a choking hazard in one of their cakes, demonstrating a lack of attention to customer concerns. Tina Kang's review highlights another issue - the bakery's failure to clearly indicate their delivery policies, leading to disappointment and frustration for customers. James' review, while slightly more constructive, mentions that the bakery's products may not be of the highest quality, stating he will likely not return.
Cake Quality and Hygiene
It is clear that the bakery has failed to meet basic standards of hygiene, putting customers at risk of contracting illnesses. Furthermore, the reviews suggest that the bakery's products may not be of the highest quality, with James' review stating that he was not impressed with the high fructose bread he purchased. The lack of transparency in the bakery's delivery policies and failure to respond to customer concerns raises serious questions about the bakery's commitment to customer satisfaction.
Be the first to review BonBons Bakery.
Write a Review
