Experience compassionate care, where your health matters
Lawson Medical Practice is a family-friendly medical centre dedicated to providing patient-centred care to the community of Lawson and surrounding areas. Our mission is to deliver high-quality medical services while incorporating a holistic approach to diagnose and manage illnesses. We pride ourselves on promoting health and well-being, treating all patients with dignity and respect.
Our Story
Established in 2009, Lawson Medical Practice has been a trusted healthcare provider in the beautiful Blue Mountains. Our practice is accredited by the Quality Practice Accreditation (QPA), ensuring our services meet the highest standards of care. We are committed to training the next generation of healthcare professionals, affiliating with RACGP and Western Sydney University as a teaching practice.
Our Services
At Lawson Medical Practice, we offer a range of medical services to cater to the diverse needs of our patients. Our team of experienced General Practitioners, Registered Nurses, and onsite pathology services work together to provide comprehensive care. We also provide cardiology services for patients requiring specialized attention. Our services include:
- General Practitioner consultations
- Women's and children's health
- Minor skin cancer surgery
- Medical education
- Weight management
- Palliative care
- Skin cancer management
- Menopause management
- Diabetes management
- Chronic disease management
- Child and adolescent health
- Aged care
- Work cover
- Onsite pathology services
- Cardiology services
Our Team
Our team of healthcare professionals is led by experienced General Practitioners who are committed to delivering exceptional care. Our doctors have a diverse range of experiences, ensuring patients can access the services and care they need. We take pride in our friendly and approachable staff, dedicated to providing a comfortable and supportive environment for our patients.
Patient Experience
The reviews provide a mixed view of the patient experience at the medical practice. On one hand, some patients have had positive experiences, praising the doctors, practice nurse, and receptionists for their caring, accommodating, and professional service. Dr. Harman, in particular, is commended for her professionalism and patient care. The staff's commitment to helping patients and addressing their needs is appreciated by many.
On the other hand, there have been numerous complaints about the administrative staff, including their rudeness, unhelpfulness, and condescending attitude towards patients. Some patients have reported being berated on the phone for not following proper procedures, and others have been charged high fees for services that are subsidized by the government. Additionally, there have been issues with long waiting times for appointments and a lack of understanding and empathy from the administrative staff.
Staff Performance
The performance of the staff at the medical practice has been inconsistent, with some staff members being praised for their caring and professional service, while others have been criticized for their rudeness and unhelpfulness. The doctors and practice nurse have generally received positive feedback, while the receptionists have been the subject of numerous complaints.
Service Quality
The quality of service provided by the medical practice has also been inconsistent. While some patients have reported receiving excellent care and attention from the doctors and practice nurse, others have had negative experiences with long waiting times, high fees, and unhelpful administrative staff. The practice seems to have issues with managing patient appointments and providing empathetic service to those in need.
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