Expertise, Compassion, Integrity. Our Specialty is Your Health.
Riverstone Family Medical Practice (RFMP) is a reputable medical centre founded in 2007 by Dr. Muir and Dr. Crockett, who aimed to create a space that offered high-quality primary healthcare services to both existing and new patients in Riverstone. With a shortage of General Practitioners in the area, the practice rapidly expanded, leading to the need for larger premises. In 2009, RFMP opened its doors at 10 Pitt St, Riverstone, and due to its popularity, moved to its current location at 71 Garfield Road East, Riverstone, NSW 2765, in 2010.
Our Evolution
RFMP has evolved significantly since its inception. Initially, the clinic started with only two General Practitioners, and today, it boasts a team of experienced doctors, nurses, allied health professionals, and administrative staff. The clinic has expanded its services and currently offers a wide range of medical services, including acute and chronic illness management, mental health, Aboriginal and Torres Strait Islander health, health in the workplace, preventative health checks, COVID-19 prevention, vaccination, management, anti-ageing treatments, skin checks, travel advice, and pathology services.
Our Staff
Our team of healthcare professionals is dedicated to providing our patients with the best possible care. RFMP's doctors have extensive training and experience in various areas, ensuring our patients receive comprehensive and compassionate care. Our experienced nurses provide support to our doctors and patients, while our allied health professionals offer a range of services, including physiotherapy, podiatry, and dietetics. Our administrative team is committed to ensuring that the clinic runs smoothly, providing patients with a seamless experience.
Our Facilities
RFMP's state-of-the-art facilities include comfortable waiting areas equipped with play areas for young children, making it an ideal family medical practice. RFMP offers face-to-face, phone, and video consultations, as well as an online service for scripts and referrals. Our patients have access to a secure online platform, MyMedicare, which enables them to communicate with their GPs, manage their health records, and access test results.
Awards & Accreditation
RFMP is committed to providing high-quality primary healthcare services and continuously strives to improve its standards. The clinic is accredited by the Royal Australian College of General Practitioners (RACGP) and is regularly audited to ensure compliance with strict quality and safety standards. RFMP has received several awards and recognition for its outstanding services over the years.
Teaching & The Future
RFMP is a teaching practice, committed to training the next generation of doctors. We work closely with several universities and hospitals to provide clinical placements for medical students and registrars. RFMP's vision for the future is to continue to expand its services, facilities, and team to meet the growing healthcare needs of the Riverstone community.
Why Choose Us?
Choosing RFMP as your family medical practice offers several benefits. Our dedicated team of healthcare professionals works with you to help you set and achieve your health goals. We provide face-to-face, phone, and video consultations, comfortable waiting areas, and online services for scripts and referrals. Our patients are known, respected, and welcomed as the central focus of their health team. We offer continuity of care, even when your regular doctor is not available. At RFMP, we recognize the importance of preventative healthcare and provide regular health checks to help detect any potential health issues early.
RFMP provides a comprehensive range of medical services, including acute illness management, chronic disease management, mental health, Aboriginal and Torres Strait Islander health, health in the workplace, anti-ageing treatments, skin checks, travel advice, and pathology services.
Positive and Negative Reviews
The reviews for Riverstone Family Medical Practice are mixed, with some patients expressing satisfaction and others dissatisfaction with their experience.
Staff and Doctor Performance
Some patients praised the friendly and professional staff, including doctors like Dr. Priya, Dr. Kim, and Dr. Ganapathi, who are described as kind, compassionate, and thorough. The nurses and receptionists are also commended for their care and support. However, some patients felt rushed during consultations, and one doctor is criticized for not listening to concerns.
Communication and Diagnosis
There are concerns about the accuracy of diagnoses, with one patient stating that their child was misdiagnosed with eczema when they only had a slight rash. Another patient felt that the doctor did not listen to their concerns and misdiagnosed their child with scabies.
Convenience and Accessibility
Some patients praised the clinic's accessibility, including the availability of parking, clean environment, and accessible bathrooms. However, one patient noted that the doctor's rooms are not wheelchair accessible.
Overall Experience
Despite some positive experiences, many patients criticize the clinic for prioritizing profits over patient care. One patient felt that the clinic was "more like a business than a medical practice." Another patient expressed disappointment with the lack of trust between patients and doctors.
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