Health E Medical Centre, located at 258 Shannon Avenue in Geelong West, is a reputable medical clinic that has been providing exceptional healthcare services to the community since 2005. Our practice is the result of the amalgamation of two established medical centres, Shannon Avenue Medical Centre and Geelong West Medical Centre. In 2013, we expanded our facilities to offer a comprehensive, professional, and family-friendly medical and health centre that proudly serves Geelong.
At Health E Medical Centre, we acknowledge the Traditional Custodians of the land, the Wadawurrang People of the Kulin Nations. We pay our respects to their culture, Elders, past, present, and emerging. We are committed to promoting diversity and inclusion, welcoming people of all races, cultures, spiritualities, genders, identities, abilities, and sexualities. We strive to provide a safe and inclusive space for everyone.
Our clinic is a one-stop-wellness centre, housing a 7-day-a-week pharmacy and pathology centre, dedicated to providing the best care possible for all our patients. We have 13 independent doctors providing care at the practice, supported by 10 practice nurses who ensure the highest level of care for our patients.
Our Services
At Health E Medical Centre, we offer a wide range of medical and healthcare services, including:
- General Practice: Our experienced doctors provide comprehensive primary care services for patients of all ages, including prevention, diagnosis, and treatment of acute and chronic illnesses.
- Maternity Shared Care: Our doctors work collaboratively with hospitals and midwives to provide shared care for expectant mothers, ensuring a seamless continuity of care throughout pregnancy, birth, and postnatal period.
- Immunisations (Childhood): We offer a comprehensive childhood immunisation program, adhering to the National Immunisation Program schedule, ensuring that children are protected against vaccine-preventable diseases.
- Men's Health: Our doctors provide a range of healthcare services tailored to men's health needs, including sexual health, mental health, and chronic disease management.
- Micro Ear Suction: We offer micro ear suction services, a gentle and effective method of earwax removal, ensuring optimal hearing and ear health.
- Mirena IUD Clinic: Our doctors specialise in the insertion and removal of Mirena IUDs, providing effective and long-term contraception and menstrual management options.
- Paediatrics: Our doctors have extensive experience in paediatric care, providing comprehensive healthcare services for infants, children, and adolescents.
- Sports Medicine: Our doctors provide sports medicine services, including injury prevention, diagnosis, and treatment, ensuring that athletes can perform at their best.
- COVID Vaccination: Our practice has dedicated Covid-19 vaccination clinics with select appointments available. We encourage all patients to book online or contact us on 03 5223 9999 for further information.
- Flu Vaccination: Our clinic offers annual influenza vaccinations to protect patients against the seasonal flu.
- Travel Vaccination: Our doctors provide healthcare services and travel vaccinations to ensure that patients are protected while travelling overseas.
- Women's Health: Our doctors provide a range of healthcare services tailored to women's health needs, including reproductive health, sexual health, and chronic disease management.
Allied Services
Our clinic offers a range of allied healthcare services, including:
- Audiologist: Our audiologist provides comprehensive hearing healthcare services, including hearing assessments, hearing aid fittings, and tinnitus management.
- Dietician: Our dietician provides evidence-based nutrition advice and support for a range of health conditions, including weight management, diabetes, and gastrointestinal disorders.
- Podiatry: Our podiatrists provide comprehensive foot and lower limb healthcare services, including nail care, orthotics, and biomechanical assessments.
- Physiotherapy: Our physiotherapists provide a range of services, including musculoskeletal assessments, exercise prescription, and manual therapy.
- Psychology: Our psychologists provide evidence-based psychological therapy for a range of mental health conditions, including depression, anxiety, and trauma.
- Sleep clinic: Our sleep clinic offers comprehensive sleep assessments and treatment options for sleep disorders, including sleep apnoea and insomnia.
- Occupational Solutions: Health e Occupational Solutions provides a comprehensive corporate care program, including workplace immunisation programs and other wellness initiatives.
Our clinic is committed to providing the best possible healthcare services to our patients. If you have any questions or concerns regarding our services or policies, please contact our reception on 03 5223 9999.
Summary of Reviews
This clinic has a mix of positive and negative feedback from patients. Some patients have had excellent experiences with certain doctors and staff members, such as Dr. Joanna Ciolpan, Dr. Alice Crowley, and Nurse Kendall, who were praised for their empathy, understanding, and professionalism.
However, there are also several negative reviews, mainly regarding Dr. Allison Maiden, who was criticized for her lack of care and professionalism. Some patients felt that she dismissed their health concerns and did not take the time to properly diagnose their conditions.
Additionally, some patients have had issues with the clinic's communication and follow-up procedures, such as Dr. Hingston divulging confidential information to an estranged family member.
Positive Feedback
- Dr. Joanna Ciolpan was described as empathetic and active in listening to patient concerns.
- Dr. Alice Crowley was praised for her kindness, compassion, and understanding.
- Nurse Kendall was commended for her kind and compassionate nature.
Negative Feedback
- Dr. Allison Maiden was criticized for not caring about patient concerns and dismissing potential health issues.
- Some patients felt that the clinic did not properly communicate with them or follow up on their conditions.
- Dr. Hingston was criticized for divulging confidential information without patient consent.
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