Transform Your Skin, Transform Your Life
Dedicated Healthcare for the Whole Family
Nestled in the heart of Toowoomba, Willowglen Medical Centre stands as a beacon of healthcare, offering exceptional care and guidance to individuals and families throughout their unique life stages. Guided by a team of experienced doctors, nurses, and dedicated staff, we prioritize personalized attention, fostering strong patient-practitioner relationships and ensuring holistic well-being.
Our Vision
Our vision is to empower our patients to achieve optimal health and happiness through compassionate care, meticulous attention, and innovative solutions. We stand by our commitment to:
- Providing timely and efficient care
- Minimizing waiting times through advanced scheduling practices
- Delivering personalized healthcare plans tailored to individual needs
- Creating a friendly and respectful environment for every patient
Meet Our Expert Team
Led by Dr. Shaku Shanmugam, a highly skilled GP with vast experience across various medical settings, our team boasts a diverse blend of expertise. Working alongside her are Dr. Buddi Wijesiri, committed to preventative care and chronic disease management, and Dr. Mojgan Naseri, an advocate for holistic medicine and women's health.
Comprehensive Services
Willowglen Medical Centre offers a comprehensive range of services to address all your healthcare needs. Some of our offerings include:
- General and Family Medicine: Routine check-ups, vaccinations, illness management, and more
- Chronic Disease Management: Specialized care for diabetes, hypertension, and asthma
- Pregnancy & Baby Care: Comprehensive prenatal care, postnatal support, and childcare guidance
- Women's Health & Cervical Smear: Specialized care for women's unique health needs
- Minor Emergencies: Urgent care for minor injuries and illnesses
- Skin Cancer and Minor Surgery: Expert treatment for skin lesions and minor surgical procedures
Join us on our journey towards holistic healthcare. Contact Willowglen Medical Centre today and experience compassionate care that inspires wellness!
Poor Service and Rude Staff
Several reviewers expressed frustration and disappointment with the service they received at this medical centre. Many reported rude and unhelpful staff, including male receptionists who were described as "pathetically" handling situations and speaking to patients in a condescending manner.
Prescription Issues
Two reviewers reported issues with incorrect prescriptions, including one instance where a medication was prescribed that was no longer in production.
Communication Breakdowns
Several reviewers reported poor communication from the medical centre, including failure to listen to patients' concerns, not explaining treatment options, and providing unclear instructions.
Disorganization and Inefficiency
Reviewers reported issues with appointments, including cancelled appointments, long wait times, and difficulty getting through to the centre.
Positive Experiences
On the other hand, a few reviewers reported positive experiences with the medical centre, citing compassionate and attentive doctors, efficient administrative staff, and effective treatment.
Specific Doctor Praise
Dr. Lakshmi was specifically praised by several reviewers for her detailed and compassionate approach to patient care.
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