Providing the highest standard of patient care for over 20 years.
Iona Medical Centre has been a trusted pillar of the Toowoomba community for over two decades. We proudly provide comprehensive healthcare services to families and individuals across all age groups. Our team of experienced and dedicated doctors and staff are committed to offering the highest standard of patient care and fostering strong patient relationships.
Our Services
We offer a diverse range of healthcare services, catering to various needs:
**Family Medicine
Our GPs provide general medical care for the whole family, encompassing wellness checks, screenings, vaccinations, and treatment of minor to complex illnesses.
**Men's Health
We understand the specific health concerns of men and offer tailored services such as prostate health checks, erectile dysfunction management, and sexual health consultations.
**Women's Health
Our female GPs are skilled in women's health issues, providing comprehensive care throughout all stages of life, including reproductive health, contraception, hormone management, and menopause support.
**Childhood Vaccinations
We ensure the timely administration of childhood vaccinations according to the Australian immunization schedule, protecting our youngest citizens from preventable diseases.
**Indigenous Health
We are committed to providing culturally sensitive healthcare services to Aboriginal and Torres Strait Islander communities.
**Chronic Illness Management & Education
Our doctors work alongside patients to manage chronic conditions such as diabetes, heart disease, and asthma, offering guidance and support.
Our Values
Our core values underpin everything we do:
- Patient-centered care: We prioritize patient well-being and actively listen to your concerns.
- Compassion: We treat every patient with respect and empathy.
- Clinical excellence: Our team stays updated with the latest medical advancements and technology.
- Community focus: We actively engage with the local community and act as a trusted healthcare provider.
Our Commitment
Iona Medical Centre is dedicated to providing accessible healthcare to the Toowoomba community. We offer bulk billing for eligible patients and strive to make healthcare affordable and accessible to all. We also provide after-hours care through our partnership with Hello Home Doctor.
We are committed to continuing our legacy of delivering exceptional healthcare and fostering strong patient relationships for many years to come.Overall Experience
The Iona Medical Centre has received a mixed bag of reviews, with some patients expressing high levels of satisfaction with the care they received, while others have reported negative experiences.
Staff and Service
Friendly and Knowledgeable Staff
Many reviewers have praised the doctors and nurses at the centre, describing them as friendly, knowledgeable, and professional. The reception staff, however, have been criticized for their attitude and communication style, with some patients reporting rudeness and passive aggression.
Bulk Billing and Appointments
The centre offers bulk billing, which has been a convenient option for many patients. However, some reviewers have reported issues with making appointments, including long wait times and difficulty in getting through to the reception staff.
Negative Experiences
Some patients have reported poor experiences with specific doctors, including Dr. Ria Pai, who has been criticized for her handling of chronic illnesses. Others have reported issues with the centre's communication and follow-up, including one patient who was left waiting for over an hour for a nurse to call back with advice for their five-month-old infant.
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