Providing Comfort, Reliability, and Customer Care, Every Time
Welcome to Direct Air, your premier provider of heating and cooling solutions in Australia since 2004. We specialise in delivering superior air conditioning solutions that cater to the harsh Australian climate and ever-changing weather patterns. Our team of experts is committed to providing tailored solutions that will keep you and those around you comfortable all year 'round. We offer a range of services, from the smallest split system to the most extensive ducted air conditioning solution.
At Direct Air, we pride ourselves on our exceptional customer service and technical expertise. We understand that every home and business is unique, and we work closely with our clients to provide customised heating and cooling solutions that meet their specific needs. We're dedicated to delivering the best quality service available, from our office staff to our technicians in the field.
Our Solutions
We offer a comprehensive range of heating and cooling solutions, including:
- Split Systems: Our split systems are energy-efficient, reliable, and easy to install. They're perfect for smaller spaces and offer both heating and cooling capabilities.
- Ducted Refrigerated Air Conditioning: Our ducted refrigerated air conditioning solutions are tailored to meet the specific needs of your home or business. They offer whisper-quiet operation, even temperature control, and are energy-efficient.
- Evaporative Cooling: Our evaporative cooling solutions are perfect for hot and dry climates. They're energy-efficient, environmentally friendly, and offer superior cooling capabilities.
- Ducted Gas Heating: Our ducted gas heating solutions are designed to keep your home warm and cosy during the winter months. They're energy-efficient, reliable, and offer consistent heating throughout your home.
- Add-On Refrigerated Cooling: Our add-on refrigerated cooling solutions are perfect for those who already have a ducted heating system. They offer superior cooling capabilities, are energy-efficient, and are easy to install.
- School/Real Estate Agent: We work closely with schools and real estate agents to provide customised heating and cooling solutions that meet their specific needs.
Our Services
We offer a comprehensive range of services, including:
- Heating: Our heating services include installation, repair, and maintenance of ducted gas heating, split systems, and add-on refrigerated cooling solutions.
- Cooling: Our cooling services include installation, repair, and maintenance of ducted refrigerated air conditioning, split systems, and evaporative cooling solutions.
- Repairs: Our repair services are available for all makes and models of air conditioning systems. Our team of experts is committed to providing fast and efficient repair services to get your air conditioning system up and running as soon as possible.
- Maintenance: Our maintenance services are designed to keep your air conditioning system in excellent working condition. We offer regular maintenance services to ensure that your system is running at optimal efficiency, reducing the risk of breakdowns and extending the lifespan of your system.
At Direct Air, we're committed to providing the best quality service available. We only use the highest quality parts and materials, and our team of experts is committed to delivering exceptional customer service. We offer free quotes, and our friendly and knowledgeable team is always available to answer any questions you may have.
Disappointing Experience with Direct Air
Direct Air's failure to follow through on their promises has left customers feeling frustrated and disappointed. Poor Communication was a common theme throughout the reviews, with several customers expressing their dissatisfaction with the company's responsiveness.
Late or No Response
Author John Carroll's experience is just one example of Direct Air's poor communication. He rang the company at 12:53 pm on July 28th as his ducted unit was not pumping out any hot air. The receptionist assured him that a technician would call back, but a week went by with no contact. John eventually had to seek help elsewhere, citing Direct Air's lack of responsiveness as the reason.
Unreliable Service
The reviews suggest that Direct Air's customers are not getting the service they expect. The company's failure to call back or provide updates on the repair process has left customers feeling ignored and undervalued. This lack of accountability has led to a loss of trust and a negative perception of the company.
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