Business Details
20 Years
experience
Your Trusted Insurance Partner in Mulgrave
Insurance By Design specialises in delivering tailored general insurance solutions, prioritising individual client needs through personalised service. Our approach eliminates impersonal call centres and fragmented departments, ensuring clients work directly with experienced advisors who understand their unique circumstances. With over 30 years of combined expertise, we assess foreseeable risks and design effective, competitive policies across business, cargo, and personal insurance sectors.Our commitment to ongoing support extends to claim management, where we advocate for clients to ensure minimal disruption during critical times. Backed by the Steadfast network and industry-recognised certifications, we provide strategic risk analysis and policy customisation for SMEs, corporate clients, and niche industries like gaming and IT. Our team's extensive experience in underwriting, broking, and claims resolution ensures clients receive informed guidance and value-driven coverage.
Services
Business Insurance
Cargo Insurance
Travel Insurance
SME Insurance
Gaming Developers Insurance
Motor Vehicle Insurance
Landlord Insurance
Details
- Year established: 2006
Highlights and features
- We provide one-on-one insurance advice without call centres or departmental handovers.
- Our team holds Tier 1 insurance broking qualifications and ANZIIF certifications.
- We negotiate policy amendments to address unique business risk profiles.
- We offer competitive quotes through partnerships with leading Australian insurers.
- Our advisors have 15-40 years of experience in insurance broking and risk management.
Associations and certifications
- Australian & New Zealand Institute of Insurance and Finance (ANZIIF)
- Steadfast Group
What people say
Personalised insurance solutions
Competitive quotes annually
Efficient claim lodgement
Professional and friendly service
Industry-specific expertise
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to SMEs and corporate clients. Our policies cover liability, machinery breakdown, professional indemnity, and business interruption risks. With customisable options and competitive pricing negotiated through major insurers, we ensure protection against operational disruptions while offering dedicated claim management support.
Cargo Insurance
Our cargo insurance offers worldwide transit coverage for goods in Australia and internationally. Backed by Steadfast partnerships, we provide competitive premiums and personalised service without relying on online forms. Policies protect against loss or damage during transport, with claims handled directly by experienced brokers to ensure minimal business impact.
SME Insurance
Specialised insurance packages for small to medium enterprises across trades, retail, and professional services. We offer customised Trade Packs, Business Packs, and Office Packs that combine essential coverages. Our approach addresses heterogeneous risks through policy term adjustments and ongoing risk management advice from brokers with firsthand SME experience.
Gaming Developers Insurance
Through Thunder Insurance, we deliver bespoke policies for gaming and IT companies. Services include cyber risk protection, intellectual property coverage, and business interruption insurance tailored to developers' unique needs. With industry-specific expertise and global insurer partnerships, we safeguard digital assets and support growth in competitive markets.
Personal Insurance
We offer home, vehicle, and boat insurance solutions with competitive quotations and personalised service. Policies include building and contents coverage, motor insurance, and marine protection. Clients receive ongoing advisory support and claim assistance from brokers committed to understanding individual risk profiles and financial goals.
People
Justin Landy
Principal / Broking Advisor
With over 30 years in insurance broking, Justin founded Insurance By Design in 2006. He holds dual diplomas in financial services and is a Senior ANZIIF Associate. His expertise spans commercial risk management and policy customisation for diverse industries.
Gary Redlich
Principal / Broking Advisor
A NIBA associate member with 15+ years in general insurance broking, Gary specialises in SME coverage. His prior experience running a small business informs his practical approach to risk assessment and client service.
Jeff Hart-Crombie
Principal / Broking Advisor
With 30+ years across broking, underwriting, and reinsurance, Jeff manages corporate accounts. He holds Tier 1 qualifications in insurance broking and general insurance, combining industry connections with a focus on long-term client relationships.
Tom Landy
Broking Advisor
Tom brings 40 years of industry experience in underwriting and claims management. A Senior ANZIIF Associate with a Bachelor of Business, he focuses on delivering cost-effective solutions while maintaining strong insurer relationships.
Ben Redlich
Broker Assistant
Ben transitioned from project management to insurance after completing his Tier 1 qualification. His problem-solving skills and attention to detail support clients in finding optimal coverage solutions, combining technical expertise with practical experience.
Questions
How do you tailor insurance policies to specific business needs?
We conduct detailed risk assessments and leverage our 30+ years of experience to customise policies, negotiating amendments to standard terms to match your unique operational risks.
What SME insurance options do you offer?
We provide tailored Business Packs, Trade Packs, and Office Packs covering liability, machinery breakdown, professional indemnity, and business interruption for tradespeople, retailers, and professionals.
Do you offer cargo insurance for international shipments?
Yes, we provide worldwide transit insurance with competitive premiums through authorised Australian insurers, focusing on both domestic and global cargo requirements.
How does your claims process work?
We manage claims end-to-end, handling documentation and insurer communication to resolve issues quickly while minimising business disruption for policyholders.
What expertise do you have in gaming industry insurance?
Through Thunder Insurance, we offer bespoke coverage for game developers and IT firms, combining niche industry knowledge with 30 years of broking experience to protect digital assets.
