Fire Protection Services Pty Ltd is a privately owned and independent Australian Fire Protection Company, established in 1998 to provide complete fire service maintenance and be an informative business and an asset to its clients. We maintain small business principles and practices, ensuring successful relationships with our clients and customers.
Our Story
Our company has been dedicated to providing fire safety equipment, training, and maintenance to all of Victoria for over two decades. Our team of experienced technicians can advise you on which equipment best suits your needs, and we provide regular testing, servicing, and maintenance to keep you safe. We specialize in providing fire safety for health, education, retail, commercial, and industrial properties.
Our Services
At Fire Protection Services, we offer a wide range of services designed to keep your property and staff safe from fire hazards. Our services include:
- Fire Safety Equipment: We provide a range of fire safety equipment, including portable fire equipment, fire alarm panels, fire sprinkler systems, and more.
- Service & Maintenance: Our experienced technicians carry out regular routine maintenance and servicing of fire safety equipment to ensure it is functioning correctly and is appropriate for your fire risks.
- Fire Safety Training: We provide training and fire drills to ensure your employees know what to do in case of a fire.
Our Values
At Fire Protection Services, we pride ourselves on our commitment to excellence, customer satisfaction, and safety. Our staff play a vital role in ensuring the success of our business, and we prioritize an environment based on teamwork and excellence in customer care. The occupational health and safety of all persons employed within our organization and the worksites we service are considered to be of the utmost importance.
Overall Experience
The reviews show a mixed bag when it comes to customer experience, with some having a positive encounter while others had a disastrous time.
Customer Service
Positive Comments
The reviews praise the company's service, citing helpfulness and professionalism. The staff provides great advice and assistance, making the experience seamless.
Negative Comments
On the other hand, some customers have had a terrible time with the company's customer service. They were met with irresponsibility, neglect, and lack of communication. The staff was rude, abusive, and made threats against customers and their businesses.
Product and Service Quality
Faulty Products
One customer received a faulty product and was left in the dark about its status despite being told it would be fixed. Another customer had to wait an absurdly long time for an invoice, only to be threatened with legal action.
Regular Servicing
One customer had a positive experience with regular servicing, citing hassle-free transactions and prompt invoicing.
Issues with Communication
Several customers had issues with communication, including not receiving responses to emails and being left in the dark about the status of their products or services.
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