Trust us to deliver your goods safely and on time.
At Flashfreight Logistics, we are Sydney's leading commercial customs brokers and international freight forwarders. We take pride in making your import-export process simple and hassle-free. With over 30 years of experience, our Australian-owned and operated company has built a reputation for providing premium logistics services that meet the highest standards of excellence.
Our Services
We offer a wide range of time-definite freight and customs services to all key locations across the globe at competitive rates. Our services include customs clearance, sea freight, air freight, road transport, oversized cargo, and warehousing. Whether you need to transport perishable goods, machinery, or apparel, we have the resources and expertise to handle it efficiently and safely.
Our Expertise
Our team of experts has earned a reputation for providing the best customer service with a personal touch. We understand the importance of timely delivery, and our customized solutions are tailored to meet the unique needs of each industry. Whether you're in agriculture, food, gifts, sports, toys, machinery, apparel, or any other sector, we have the expertise to handle your logistics needs.
Our Solutions
We provide specialized logistics solutions that cater to the specific requirements of each industry. From temperature-controlled supply chains for food safety to just-in-time delivery for seasonal shipments, we have the expertise to ensure that your goods reach their destination safely and on time. Our customized approach ensures that you get the best possible solution for your logistics needs.
Flash Freight Services: A Review of Customer Experiences
Professionalism and Customer Service
Flash Freight's customer service and professionalism have been the subject of varying reviews. Some customers have reported positive experiences, noting that the company's staff, particularly John Di Nallo, were helpful, honest, and provided reliable service. For instance, Declan King appreciated the outstanding customer service and regular updates provided by John, which led to his goods arriving on time. Similarly, Alzari Khan noted that John was helpful and kept her updated throughout the process.
However, not all customers had the same experience. Ana Kay reported encountering rudeness and unprofessionalism when dealing with John. Alzari Khan also mentioned that John swore on the phone when questioned about costs, which made her experience stressful.
Costs and Pricing
Pricing has been a source of controversy for some customers. Alzari Khan was quoted an approximate cost of $100-$200 but ended up being invoiced for $1400 for a $50 item. This experience led her to advise other customers to get a written quote to avoid such discrepancies. However, other customers reported receiving competitive pricing and transparent cost estimates, such as Jenny-Lee Booth, who was kept in the loop throughout the process and appreciated the competitive price offered by Flash Freight.
Reliability and Timeliness
Reliability and timeliness have been key strengths for Flash Freight according to many customers. Declan King noted that his goods arrived on time, and John ensured that all necessary processes were completed efficiently. Similarly, Jenny-Lee Booth appreciated the smooth and easy process facilitated by Flash Freight, ensuring the delivery of educational supplies to Port Moresby, PNG, on schedule.
Overall Experience
Overall, the customer experiences with Flash Freight vary widely. While some customers have reported positive experiences, others have encountered issues with professionalism, customer service, and pricing. It is essential for potential customers to carefully review the company's services and communicate openly with the staff to ensure a smooth and successful experience.
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