Business Details
26 Years
experience
Emergency
services
Trusted Customs Brokers in Sydney
Platinum Freight Management has been a trusted leader in customs brokerage and freight forwarding since 2000. With 8 offices across Australia and branches in New Zealand and Canada, we specialise in delivering cost-effective, compliant solutions for businesses and individuals. Our team of certified experts navigates complex regulations to ensure seamless customs clearance, saving clients money while maintaining strict adherence to Australian Border Force and Department of Agriculture requirements.We pride ourselves on personalized service, treating every client's cargo as our own, and leveraging over 23 years of industry experience to anticipate and resolve potential issues before they arise. Our commitment to quality is reflected in our integrated Quality, OHS, and Environmental management systems, ensuring continuous improvement in the ever-evolving international trade landscape.
Services
Air Freight Imports
Sea Freight FCL
Sea Freight LCL
Platinum Marine Insurance
Roll On Roll Off Shipping
Parcel Post Imports
Personal Effects Imports
Port Charges Audit
Customs Brokers
Freight Forwarding
Details
- Year established: 2000
Highlights and features
- We offer extended hours for urgent customs clearance needs
- Our team provides one-on-one customer service to all clients
- Over 23 years of experience in Australian customs compliance
- We have an integrated Quality, OHS and Environmental management system
- We are actively involved in industry events and policy updates
What people say
Cleared within an hour
Expertise and clear communication
Excellent service
Saved money on charges
Handled urgent shipments
Services
Air Freight Imports
Our air freight import services deliver time-sensitive goods efficiently via air. With competitive rates and dependable transit times, we leverage relationships with major airlines for flexible routing options. Our experts pre-clear shipments before arrival, ensuring rapid customs clearance and minimising storage costs. We handle temperature-controlled shipments for healthcare sectors and high-value electronics, serving retailers, e-commerce businesses, manufacturers, and universities across Australia.
Sea Freight FCL
Full Container Load (FCL) shipping offers exclusive container use for large shipments. We manage all aspects from booking to delivery, ensuring compliance with Australian regulations. Our team pre-clears cargo before arrival, coordinates container collection and return, and provides comprehensive documentation. This cost-effective solution reduces damage risks and offers faster transit times compared to shared containers, ideal for businesses with substantial shipping volumes.
Sea Freight LCL
Less-than-Container Load (LCL) shipping consolidates smaller shipments in shared containers. We handle cargo consolidation, documentation, and customs clearance at Australian ports. While more economical for smaller volumes, we ensure proper packaging and fumigation compliance. Our tracking system provides visibility throughout the process, with expert support for unpacking and collection at destination depots across major Australian cities.
Platinum Marine Insurance
Our marine insurance protects goods against damage, theft, or loss during transit. Covering air, sea, FCL, and LCL shipments, we ensure compliance with international trade risks. We arrange coverage before departure, addressing INCOTERMS misunderstandings and providing certificates for all shipments. This essential protection safeguards businesses against unforeseen events like container loss or transit damage across global shipping routes.
Roll On Roll Off Shipping
Specialised Ro-Ro services handle self-propelled or oversized cargo like vehicles and machinery. We manage customs clearance at major Australian ports including Port Kembla and Melbourne, addressing quarantine requirements for heavy equipment. Our expertise ensures efficient processing through Australian Border Force and DAFF inspections, minimising storage costs for large items that cannot be containerised.
People
Peter McRae
Founder
Internationally recognised customs broker with over 20 years Australian industry experience, Peter founded Platinum Freight Management in 2000. Certified in Australia, New Zealand, Canada, and the USA, he teaches customs brokering at NSW TAFE and Charles Sturt University. A community advocate, he established Platinum's Social Responsibility Program supporting charitable causes while maintaining industry leadership through policy engagement.
Questions
Why should I use a customs broker?
Customs brokers reduce port delays, streamline imports, lower duties, and ensure compliance with Australian regulations for smoother international trade.
What services do customs brokers provide?
We handle paperwork, freight forwarding, duty payments, goods classification, and compliance consultations for Australian imports.
How long does customs clearance take?
Typically 1-3 days after arrival, with pre-clearance options available for faster processing through Australian ports.
What documents are needed for customs clearance?
Commercial invoices, packing lists, bills of lading, certificates of origin, and specific licenses for regulated goods.
Do you handle urgent customs clearance?
Yes, we specialise in urgent clearance with same-day processing available at major Australian airports and ports.
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