Great people, great places.
Our Story
Snapfreeze Air Conditioning has been proudly serving Newcastle and the Hunter region for over 20 years. Founded on the principles of quality, reliability, and exceptional customer service, we've become a trusted name in both residential and commercial air conditioning.
What We Do
We offer a comprehensive range of services to meet all your climate control needs, including:
Residential
- Split System Air Conditioners - Ideal for a living area, bedroom, or office space
- Ducted Air Conditioning Systems - Discreetly deliver cool or warm air throughout your home
- Multi-Split Air Conditioning - Perfect for heating & cooling multiple rooms independently
- Air Purifiers - Improve the quality of your indoor air
Commercial
- Design & installation of air conditioning systems for offices, retail spaces, and other commercial properties
- Upgradation & servicing of existing systems
- Comprehensive preventative maintenance plans
Our Commitment
At Snapfreeze, we are dedicated to:
- Providing personalized consultations to find the perfect solution for your needs
- Using only high-quality equipment from reputable brands like Daikin
- Installing and maintaining your system seamlessly and efficiently
- Delivering exceptional customer service at every step of the process
Our Values
Our business upholds the following values:
- Integrity: We operate with transparency and honesty in all our dealings.
- Customer Focus: We are dedicated to exceeding your expectations and providing solutions that meet your unique needs.
- Quality: We deliver reliable, high-quality workmanship on every project.
- Innovation: We embrace technological advancements to offer the most efficient and advanced solutions.
- Community: We are committed to supporting the Newcastle community through active involvement and responsible practices.
Overall Service and Customer Experience
Many reviewers have had positive experiences with Snapfreeze, praising the company's professionalism, punctuality, and value for money. Some reviewers have left glowing reviews, highlighting the excellent customer service, friendly staff, and efficient workmanship.
Communications and Responsiveness
However, one reviewer had a disappointing experience with the company's customer service. Michelle, the employee, was polite but unhelpful, not offering a future date or the opportunity to call again next year when the reviewer requested a quote. The reviewer felt that this was rude and discriminatory.
Installations and Services
Some reviewers have had issues with the quality of installations and services provided by Snapfreeze. One reviewer had problems with their ducted air conditioning system after the company serviced it, and another reviewer experienced rude customer service from the company when reporting issues with their unit.
Recommendations and Future Business
Despite some negative experiences, many reviewers would recommend Snapfreeze to others, praising the company's excellent customer service, prompt and reliable workmanship, and competitive prices. However, one reviewer strongly advises looking elsewhere, citing their own disappointing experience with the company.
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