Business Details
12 Years
experience
Emergency
services
Your Trusted Partner for Home Health Care Solutions
Just Better Care is Australia's largest franchised provider of in-home aged care and disability support services. Established in 2014, we operate through 55 active territories nationwide, delivering personalized support tailored to individual needs. Our locally owned offices combine the warmth of community-based care with the standards of a national network. All participating offices are ISO 9001 accredited, ensuring best-practice systems, while our staff undergo rigorous screening, including federal criminal record checks. As a member of Ageing Australia, we uphold commitments to quality, accountability, and continuous improvement.Our team of nurses, support workers, and healthcare professionals prioritizes continuity of care, matching clients with familiar faces who understand their unique requirements. With 91% of our team rating us as a great workplace, we blend compassionate service with operational excellence. Our My JBC app empowers clients to manage schedules and communicate securely, while our 24/7 service availability ensures support whenever needed. Backed by Caring Brands International, we maintain industry-leading recruitment standards to deliver quality care that respects dignity and promotes independence.
Services
Aged Care
Disability Support
Private Home Care
In-Home Nursing
Post Hospital Support
Dementia Care
Respite Services
Meal Preparation
Community Participation
Personal Care
Details
- Year established: 2014
Highlights and features
- We offer 24/7 personalized customer support through our My JBC app
- Our team consists of ISO 9001-accredited professionals with rigorous screening
- We guarantee continuity of care with familiar support professionals
- We provide immediate access to private home care without waiting lists
- Our locally owned offices combine community knowledge with national standards
Associations and certifications
- ISO 9001
What people say
Professional, kind, and reliable
Responsive and genuinely caring
Feels like extended family
Helps maintain independence
Support workers are experts in their field
Services
Aged Care
We provide comprehensive in-home aged care services including personal care, domestic assistance, and clinical support. Our registered nurses administer medications while support workers assist with daily living activities. Services adapt to changing needs, from short-term post-hospital recovery to long-term dementia care. Clients maintain independence through tailored support plans developed in consultation with families and healthcare professionals.
Disability Support
Our NDIS-registered support services focus on independence and community participation. Qualified staff deliver tailored assistance with personal care, household tasks, and social activities. We offer specialist disability accommodation support and assistance with implementing individualised care plans. Services align with NDIS goals while respecting client preferences and promoting self-determination through consistent support teams.
Private Home Care
Flexible self-funded care packages allow immediate access without government assessments. Services include personal care, domestic assistance, and clinical support tailored to individual requirements. Clients control service frequency and duration through our My JBC app, with options for 24/7 support. Packages can complement existing government-funded services or provide standalone care solutions.
In-Home Nursing
Registered and enrolled nurses deliver professional clinical care in home settings. Services include medication management, wound care, and chronic disease management. Our nursing team collaborates with GPs and specialists to implement treatment plans while maintaining detailed medical records. Clinical support integrates with personal care services for holistic home healthcare solutions.
Post Hospital Support
Specialised transition support helps clients recover at home after hospital discharge. Services include personal care, medication management, and mobility assistance. Our team works with treating clinicians to implement recovery plans while preventing readmissions. Support duration adapts to individual healing progress, with options for temporary or extended care arrangements.
Questions
Are there cancellation fees for home care services?
A cancellation fee may apply if less than 24 hours notice is given. We recommend providing advance notice whenever possible.
Can I request different support staff if needed?
Yes, contact your service coordinator to arrange different support workers if you're uncomfortable with current arrangements.
How are staff vetted before home visits?
All staff undergo thorough background checks, reference verification, and suitability screening during recruitment processes.
What happens if I need additional tasks during a service visit?
Staff will assist with safe, within-timeframe requests. Contact the office for clarification on program-restricted tasks.
Are services available on public holidays?
Holiday services can be rescheduled by prior arrangement with your local office team.
How do I start receiving private home care services?
Contact your local office for an assessment. Services can commence immediately without government approval requirements.
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