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Our Vision
Austin Pathology is committed to providing high quality, comprehensive, evidence-based pathology services in a timely, cost-effective, and ethical manner, to meet the needs of our customers. We value innovation and collaboration to deliver exceptional outcomes.
Our Values
Our values are the bedrock of our success. We uphold:
- Excellence: We are driven by a pursuit of the highest standards of accuracy, efficiency, and innovation in all aspects of our work.
- Integrity: We maintain the utmost confidentiality and ethical practices in handling patient data and samples.
- Collaboration: We foster a supportive and inclusive work environment where teamwork is highly valued.
- Sustainability: We actively seek environmentally responsible and innovative solutions to reduce our ecological footprint.
- Community: We actively engage with the community through outreach programs and partnerships.
Blood Transfusions
Our blood transfusion service plays a vital role in ensuring patient safety and well-being. We provide comprehensive services for blood collection, screening, storage, and transfusion.
Diagnostic Services
We offer a wide array of diagnostic services across various disciplines, including clinical chemistry, haematology, microbiology, and cytology. We use advanced technology and methodologies to ensure accurate and timely diagnoses.
Clinical Trials & Research
Austin Pathology actively participates in clinical trials and research projects, contributing to the advancement of medical knowledge and patient care. We are committed to fostering innovation and improving healthcare outcomes.
Our Team
Our team of highly skilled and experienced professionals are dedicated to providing exceptional customer service and delivering accurate and timely results. We are committed to continuous learning and professional development.
Our Commitment
Austin Pathology is proud to serve the healthcare needs of the community. We are dedicated to providing reliable and accessible pathology services that contribute to improved patient care and healthcare outcomes.
Inconvenient and Frustrating Experience at Austin Pathology
The majority of the reviews express disappointment and frustration with the service provided by Austin Pathology. Lack of Communication seems to be a recurring issue, with customers finding it difficult to obtain their test results in a timely manner. Despite having been discharged from the hospital, one customer was unable to receive their infant's test results without going through their GP.
Poor Communication and Delayed Results are common themes, with some customers waiting weeks for results and others still waiting after several days. The inconsistent handling of results, with Covid and flu results being texted quickly while others take longer to receive, has left some customers feeling confused and frustrated.
Inefficient Processes have also been highlighted, with customers being told to make an FOI request or wait for their GP to contact them for results. This has added to the stress and inconvenience for parents of sick children, who are already under significant emotional strain.
Positive Experience - A Rare Case
In stark contrast, one reviewer had a positive experience with Austin's pathology staff, praising them for being "fantastic" and helping to calm their nerves when faced with needle procedures.
Negative Takeaways
The overall takeaway from these reviews is that Austin Pathology needs to improve its communication and efficiency in providing test results to customers. The lack of consistency and transparency has left customers feeling frustrated and stressed.
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