Empowering individuals to live a pain-free life
Located in Como, Western Australia, Millpoint Veterinary Centre has been providing compassionate and comprehensive healthcare for pets since 1990. Our dedicated team of experienced veterinarians and veterinary nurses are committed to offering quality veterinary care for your furry friends.
Our Team and Philosophy
At Millpoint Veterinary Centre, client service is our top priority. We value building strong relationships with our clients and treating each pet as if they were our own. We take the time to listen to your concerns and provide personalized advice and treatment plans tailored to your pet's individual needs.
Our experienced team comprises:
- Andrew Buchanan, the practice owner and a licensed veterinarian with over 30 years of experience.
- Christine Murray, a highly skilled and practical veterinary nurse.
- Rachael Iannolo, a compassionate and meticulous veterinary nurse.
- Hannah Murray, a bubbly and friendly receptionist who keeps everything organized and running smoothly.
Comprehensive Veterinary Services
We offer a comprehensive range of services, including:
- Consultations and preventative care (vaccinations, deworming, and parasite control)
- Medical and surgical care for a wide range of conditions
- Radiography and diagnostic testing
- Soft tissue and orthopedic surgery
- Dental care
Advanced Diagnostics and Referrals
For advanced diagnostics, we partner with reputable laboratories and imaging specialists. We can also provide referrals to specialists in ophthalmology, dermatology, oncology, and other disciplines when necessary.
Additional Services
In addition to our veterinary services, we are also pleased to offer:
- Boarding and grooming for cats and dogs
- Dog-walking and in-home care
Our Commitment to Excellence
Our commitment to excellence is evident in our personalized approach to care, our use of advanced technology, and our emphasis on client communication. We are a small practice with a big heart, offering compassionate and individualized care for every pet and their owners.
Overall Experience
The reviews show a mixed bag of experiences at Millpoint Veterinary Centre. Some customers have had positive experiences, praising the staff and Dr. Andrew for their care and compassion towards their pets. On the other hand, some customers have had negative experiences, citing rushed appointments, lack of patience, and unprofessional behavior from the staff.
Care and Compassion
The positive reviews highlight the centre's genuine love for all creatures, with staff who are warm, efficient, and caring. Many customers have praised Dr. Andrew for his no-nonsense approach and his ability to prioritize the health and wellbeing of their pets.
Negative Encounters
However, some customers have had negative encounters with the staff, including rushed appointments, a lack of patience, and unprofessional behavior. One customer reported being yelled at and their dog being shaken by Dr. Andrew, while another customer was told to move their car or the police would be called.
Communication and Obligations
Some customers have also expressed disappointment with the centre's communication and obligations. One customer reported being treated poorly when bringing in a rescued native animal, and another customer was unhappy with the centre's response to a request for clinical history.
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