Business Details
10 Years
experience
Emergency
services
Trusted In-Home Aged Care Services in Newcastle
Home Care Assistance Newcastle is a family-owned business built on principles of support, respect, and compassion. We specialise in delivering high-quality, personalised in-home aged care services across Newcastle and the Hunter Region. Our approach prioritises individual needs, crafting customised care plans that enhance clients' quality of life while promoting independence and dignity. With a team of experienced care workers and registered nurses, we offer 24/7 support for chronic disease management, respite care, hospital-to-home transitions, and specialised care for conditions like dementia and Parkinson's.We pride ourselves on transparency, with no hidden fees or basic daily charges, and maintain strong partnerships with local healthcare professionals to ensure holistic care. As a locally owned and operated provider, we combine national expertise with intimate community knowledge, ensuring clients receive culturally sensitive and geographically accessible services. Our commitment to excellence is reflected in our rigorous staff training, client-centred philosophy, and dedication to continuous improvement in aged care practices.
Services
Personal Care
Meal Preparation
Transport Services
Medication Reminders
Respite Care
Nursing Services
Home Modifications
Palliative Care
Dementia Care
Hospital to Home Care
Details
- Year established: 2016
Highlights and features
- We create customised care plans tailored to individual needs and preferences
- Our 24/7 care managers ensure continuous support and rapid response times
- No hidden fees or basic daily charges for transparent budgeting
- Experienced team with formal qualifications in aged care and nursing
- Local expertise with deep understanding of Newcastle's community needs
What people say
Extremely caring
Lovely and polite
Excellent team
Amazing service
Highly recommend
Services
Personal Care
Our professional care workers assist with showering, grooming, and mobility while maintaining dignity. Services include tailored support for chronic conditions, with staff trained in dementia and palliative care. We ensure safety through regular assessments and adaptive home modifications.
Hospital to Home Care
Specialised transition programs reduce hospital readmission risks through 72-hour post-discharge monitoring. Services include rehabilitation coordination, medication management, and transport to follow-up appointments. Our team collaborates with hospital staff for seamless care continuity.
Respite Care
Flexible hourly care services provide caregiver relief while maintaining client comfort. Available 24/7 with options for short-term or scheduled support. Services include companionship, meal preparation, and assistance with daily activities to prevent caregiver burnout.
Dementia Care
Specialised programs address memory loss challenges through structured routines and cognitive stimulation. Care workers receive advanced training in behavioral management and communication techniques. Services include safety monitoring and family education components.
Home Modifications
Occupational therapy assessments identify necessary home adaptations like handrails and ramps. We coordinate installations with certified contractors to improve safety and mobility. Services include equipment procurement and funding guidance through care packages.
People
Kerrie Burns
Co-Owner
Co-founder with seven years' experience in aged care, driven by personal experience supporting her grandmother. Focuses on client-centred care models and community partnerships to enhance service delivery across the Hunter Region.
Mark Burns
Co-Owner
Business co-founder leveraging corporate experience to implement operational excellence. Oversees strategic growth while maintaining family business values of compassion and accountability in all client interactions.
Gemma Karmaniolos
Operations Manager
Manages day-to-day operations with decade-long aged care sector experience. Specialises in care coordination and staff development, ensuring service quality aligns with regulatory standards and client expectations.
Questions
What qualifications do your care workers have?
All workers hold Certificate III in Individual Support with current police checks and first aid certification. Registered nurses manage complex care needs.
How do you ensure care continuity?
Dedicated care managers coordinate services, with backup staff trained on individual care plans to maintain consistency during absences.
Can services be adjusted as needs change?
Yes, care plans undergo regular reviews and can be modified immediately through direct communication with your care manager.
What areas do you service?
We cover Newcastle, Lake Macquarie, Port Stephens, Hunter Region, and surrounding areas with local care teams.
How are services funded?
Available through government-funded home care packages or private payment with transparent pricing structures and no hidden fees.
