Business Details
Emergency
services
Trusted In-Home Aged Care Services in Sydney
At Home Care Assistance Sydney City & East, we are dedicated to enriching lives through compassionate, personalised support that upholds dignity, independence, and well-being. Our purpose-driven approach fosters a nurturing environment where clients feel valued and respected, empowering families to live life on their terms. We combine the heart of a small business with a significant community impact, exceeding industry standards through professionalism, respect, and continuous improvement. Our rigorous carer selection process ensures only the most empathetic and skilled individuals join our team, while our Balanced Care Method promotes holistic health based on the lifestyles of the world's longest-living populations.As an approved provider under the Aged Care Quality and Safety Commission, we maintain compliance with national standards for safety and client rights. Our commitment to excellence is reflected in our 97% client satisfaction rate and recognition as finalists in the 2025 Future of Ageing Awards, underscoring our dedication to transforming the way the world ages.
Services
Hourly Home Care
24 Hour Care
Hospital to Home
Dementia Care
Palliative Care
Highlights and features
- We offer 24/7 customised care plans for evolving senior needs
- Our carers undergo rigorous selection and ongoing dementia-specific training
- Recognised finalists in the 2025 Future of Ageing Awards
- Pioneers of the Balanced Care Method based on longevity research
- Direct employment model ensures consistent, accountable care teams
Associations and certifications
- Aged Care Quality and Safety Commission
What people say
Compassionate carers
Reliable service
Effective dementia support
Professional staff
Independence maintained
Services
Hourly Home Care
Flexible hourly support for daily living activities, ideal for post-injury recovery or temporary needs. Our trained carers assist with personal care, medication reminders, light housekeeping, and social engagement. Services adapt to changing requirements while maintaining client independence and dignity in their familiar home environment.
24 Hour Care
Continuous care for clients with complex needs, including advanced dementia or physical limitations. Trained caregivers work in shifts to ensure safety, administer medications, and provide companionship. This service reduces hospital readmission risks while maintaining comfort and routine in the client's preferred living environment.
Hospital to Home
Specialised transition support following hospitalisation, including transport assistance and rehabilitation monitoring. Our team coordinates care plans with medical professionals while providing wound care, medication management, and fall prevention strategies during the critical first 72 hours post-discharge.
Dementia Care
Tailored care using evidence-based techniques for Alzheimer's and dementia patients. Services include cognitive stimulation activities, behaviour management, and environmental modifications. Our carers receive specialist training through partnerships with leading research organisations to maintain client dignity and quality of life.
Palliative Care
Comprehensive comfort-focused care for terminally ill clients, including pain management and emotional support. Our interdisciplinary team collaborates with palliative care specialists while providing respite for family caregivers, ensuring clients maintain control over their end-of-life experience at home.
People
Samantha Cochineas
Owner
With a background in marketing and public relations, Samantha founded Home Care Assistance Sydney City & East after witnessing the positive impact of in-home care on her ageing grandparents. Her passion for elderly care stems from personal experience with dementia and palliative care needs.
Jeremy Cochineas
Owner
A Sydney native with economics and hospitality industry experience, Jeremy co-founded the business after observing healthcare challenges through his mother's hospital work. He focuses on operational excellence and community engagement initiatives.
Questions
What home care services are available for dementia patients?
We offer specialised dementia care with carers trained in evidence-based techniques. Services include cognitive stimulation, behaviour management, and environmental adaptations to support memory and safety in the home environment.
How does 24-hour home care work?
Our 24-hour care uses rotating shifts with two caregivers daily. This ensures continuous support for medication management, mobility assistance, and companionship while maintaining caregiver and client well-being through regulated rest periods.
Can you assist with post-hospital recovery?
Yes, our Hospital to Home program provides critical post-discharge support including rehabilitation monitoring, medication management, and coordination with medical professionals during the high-risk first 72 hours after hospital release.
Are services available for NDIS participants?
We are registered NDIS providers offering customised support plans that align with individual funding packages, focusing on maintaining independence and improving quality of life at home.
How are care workers selected and trained?
We interview 25 candidates for each position, requiring two years' experience and conducting thorough background checks. Our training includes dementia care, infection control, and our proprietary Balanced Care Methodology based on longevity research.
What quality assurance measures are in place?
We maintain Aged Care Quality Standards compliance with regular audits, client care manager oversight, and the Lookout App for real-time family updates. Our 97% satisfaction rate reflects our commitment to continuous improvement.
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