Make your travel dreams a reality
At Travel Makers, we pride ourselves on being Canberra's leading travel agency, dedicated to crafting unforgettable journeys for our discerning clients. With over 20 years of experience, our team of passionate and knowledgeable consultants has been making travel dreams a reality. Our mission is to provide personalized, individually tailored holidays that exceed our clients' expectations.
Our Story
Founded in 1998 by Managing Director Phil Dalley, Travel Makers was established to fill a gap in the travel marketplace for quality, bespoke holidays. Our team of dedicated professionals, with a combined experience of over 120 years in the travel industry, is committed to providing exceptional service, expertise, and attention to detail. We take pride in our ability to create unique, tailor-made journeys that cater to our clients' specific needs and preferences.
Our Services
At Travel Makers, we offer a wide range of travel services, including:
- Customized holiday packages to destinations around the world
- Expert guidance on flights, hotels, and travel arrangements
- Specialized knowledge of cruising, with a dedicated Cruise Master consultant
- Access to over 1.5 million hotels and apartments worldwide
- Online booking capabilities for convenience and flexibility
- Travel reports and inspiration to spark your wanderlust
Our Expertise
Our team of experienced consultants has extensive knowledge of numerous destinations, including France, Italy, the UK, the USA, Canada, India, Sri Lanka, and South East Asia. We also have dedicated specialists in cruising, with our Cruise Master consultant holding the international qualification certification.
Why Choose Us
At Travel Makers, we're committed to providing exceptional service, unmatched expertise, and unparalleled attention to detail. We strive to exceed our clients' expectations, ensuring a seamless and relaxing journey from start to finish. Our memberships with the International Air Transport Association (IATA), Cruiseco, and the Australian Federation of Travel Agents, as well as our ATAS accreditation, demonstrate our commitment to quality and customer satisfaction.
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Positive Experiences
Travelers have had positive interactions with the staff at Travelmakers, particularly Phil and Aree, who provided great communication and advice. They have organized trips smoothly and efficiently, even managing refunds due to COVID. Other positive experiences include helpfulness in booking flights and tours, with staff going above and beyond to ensure customer satisfaction.
Negative Experiences
However, there have been some negative experiences. Delays in responding to phone calls and issues with booking flights have been reported. Some customers have also felt misled about flight availability and prices.
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