experience the freshness, excellence, and professionalism
At Thompson Nissan, we're passionate about providing exceptional customer service and ensuring that our customers have a seamless experience when purchasing or servicing their vehicle. Our team of highly trained professionals are dedicated to providing you with the best possible service, ensuring that you leave our dealership feeling satisfied and informed.
Our Story
Thompson Nissan is a family-owned and operated business that has been serving the Shepparton community for many years. Our dealership is built on a foundation of integrity, honesty, and a commitment to excellence. We take pride in being a part of the local community and strive to make a positive impact on the lives of our customers and employees.
Our Services
At Thompson Nissan, we offer a wide range of services to cater to all your automotive needs. From sales to service, our team of experts are dedicated to providing you with an exceptional experience. Our services include:
- New and Used Car Sales: Browse our extensive range of new and used Nissan vehicles, including the latest models such as Juke, Qashqai, X-Trail, Pathfinder, Patrol, Navara, and Z.
- Service and Maintenance: Our state-of-the-art service center is equipped with the latest diagnostic equipment and staffed by highly trained technicians who can perform routine maintenance, repairs, and warranty work.
- Parts and Accessories: We offer a comprehensive range of genuine Nissan parts and accessories, ensuring that your vehicle is always maintained to the highest standards.
- Finance and Insurance: Our finance team can help you find the perfect finance solution for your new or used vehicle purchase.
Our Mission
At Thompson Nissan, our mission is to provide exceptional customer service, build long-term relationships, and maintain a positive presence in the community. We strive to be the dealership of choice for Nissan enthusiasts in Shepparton and surrounding areas.
Get in Touch
If you have any questions, feedback, or would like to schedule a service appointment, please don't hesitate to contact us. We look forward to serving you.
Customer Feedback Summary
Thompson Nissan has received mixed reviews from their customers. Some customers had positive experiences with the service department, such as Kitt Happens, Sixpence Zack, Judy Rodda, and Simon Montgomery, who all praised the staff for their friendly and efficient service. Kitt Happens mentioned that the team responded swiftly to a mishap and provided exceptional customer service. Sixpence Zack was impressed with the level of service received, despite being a new customer from another town. Judy Rodda thanked Michael and Zac for their excellent help in dealing with a problem with her Pulsar Hatch. Simon Montgomery was satisfied with the price and service offered by Thompson Holden, purchasing his second brand new car from them.
However, other customers had less than satisfactory experiences. Ewen Huggins had an issue with the size of a car rim ordered and was not satisfied with the handling of the matter. Sean Davies was unable to get a key ordered and felt the staff refused to help. Jodi Bussell found the service to be slow and not very helpful, and Darcy Colling had a terrible experience with the vehicle service department, including delays and receiving the car back with items not fixed. Ryan Williams had issues with the service department due to overcharging and a lack of knowledge about the model of his girlfriend's Nissan Pulsar.
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