Shepparton Toyota, proudly serving the Shepparton region for generations, is your trusted partner for new and used vehicles, parts, and service. We believe in building lasting relationships with our customers, which is why we prioritize exceptional customer service and a seamless automotive experience.
Our Expertise
Our experienced team boasts extensive knowledge and passion for everything automotive. We are dedicated to helping you find the perfect vehicle for your individual needs, whether you're looking for a reliable family car, a powerful SUV, or a rugged 4WD. We also offer a comprehensive range of services, including:
Sales
- Wide selection of new and quality used vehicles
- Expert advice on choosing the right vehicle for your needs
- Competitive financing and trade-in options
- Transparent pricing and no hidden fees
Service & Repairs
- Factory-trained technicians with state-of-the-art diagnostic equipment
- Comprehensive range of repairs and maintenance services
- Genuine Toyota parts for optimal performance and longevity
- Competitive pricing and convenient scheduling
Aftersales
- Genuine Toyota parts and accessories
- Extended warranty options
- Regular service reminders and vehicle health checks
- Convenient financing and insurance solutions
Our Values
At Shepparton Toyota, we are guided by core values that underpin our commitment to customer satisfaction:
- Integrity: We uphold honesty, transparency, and fair dealing in all our interactions.
- Professionalism: We strive for excellence in every aspect of our work, offering a courteous and personalized experience.
- Passion: We are driven by a love for cars and a desire to share our knowledge and expertise with our customers.
Experience the Shepparton Toyota Difference
More than just a car dealership, Shepparton Toyota is your trusted partner in all your automotive needs. We are committed to exceeding expectations and making the process of buying, selling, or servicing your vehicle a seamless and enjoyable experience.
Shepparton Toyota Customer Reviews Summary
Customer Service
Shepparton Toyota has received mixed feedback regarding their customer service. On the positive side, customers such as Rhys, Robyn Porter, Lakma Dasanayake, and Jarod Mills appreciated the friendly and helpful service from staff members like Chris, Brad, Nick, and Luke. However, there were several instances of dissatisfaction, with customers such as Mick M., Ebony Bell, Matt Rhook, Jot Kaur, and John Joseph expressing frustration due to issues like neglected maintenance, lack of communication, and unmet promises.
Product Quality and Reliability
While the majority of customers seemed to be satisfied with the quality and reliability of the vehicles purchased from Shepparton Toyota, a few experienced issues. Mick M. had a terrible experience with a second-hand car, and John Joseph had concerns about the thoroughness of their car's maintenance check.
Communication and Follow-up
Shepparton Toyota faced criticism for their communication and follow-up. Customers like Ebony Bell, Matt Rhook, Jot Kaur, and Zhen had difficulties with the service department, including delays in service, neglected maintenance, and unmet promises. On the other hand, some customers like Robyn Porter and Lakma Dasanayake appreciated the proactive communication and assistance provided by the staff.
Overall Satisfaction
In conclusion, the reviews for Shepparton Toyota indicate a mix of positive and negative feedback. Positive experiences were mostly attributed to the friendly and helpful staff, while negative feedback was primarily related to issues with customer service, communication, and vehicle quality.
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