At Morgan Stanley, we have been setting the standard in financial services since our establishment in 1935. Our firm is built on the foundation of five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These values shape every aspect of our business and are reflected in the unparalleled services we offer to our clients.
Our Services
At Morgan Stanley, we are dedicated to providing our clients with the highest level of service in the industry. Our comprehensive range of offerings includes:
- Wealth Management: Our wealth management services are designed to help individuals, businesses, and institutions build, preserve, and manage their wealth. We provide personalized advice and tailored solutions to help our clients achieve their financial goals.
- Investment Banking & Capital Markets: We offer global expertise in market analysis and advisory and capital-raising services for corporations, institutions, and governments. Our team of experts has a deep understanding of the financial markets and can help clients navigate even the most complex transactions.
- Sales & Trading: Our sales, trading, and market-making services are trusted by some of the world's leading institutions, hedge funds, and industry innovators. We offer a broad range of products and services, including securities lending, foreign exchange, and prime brokerage.
- Research: Our research team provides timely, integrated analysis of companies, sectors, markets, and economies to help clients make informed decisions. We have a team of over 300 analysts covering more than 2,000 stocks and offer insights on a wide range of topics, including technology, sustainability, and market trends.
- Investment Management: We offer active investment strategies across public and private markets and custom solutions to institutional and individual investors. Our investment management services include equity, fixed income, and real estate strategies, as well as alternative investments and custom solutions.
- Morgan Stanley at Work: We provide comprehensive workplace financial solutions for organizations and their employees, combining personalized advice with modern technology. Our offerings include retirement planning, investment management, and financial education.
- Sustainable Investing: We are committed to providing scalable investment products, fostering innovative solutions, and providing actionable insights across sustainability issues. We offer a range of sustainable investment strategies that are designed to align with our clients' values and help them achieve their financial goals.
- Inclusive Ventures Group: Our Inclusive Ventures Group is dedicated to broadening access to capital for diverse entrepreneurs and spotlighting their success. We have a startup lab and a venture capital fund that invests in early-stage companies founded by women, minorities, and other underrepresented groups.
At Morgan Stanley, we are committed to delivering exceptional ideas and insights across all our businesses. We lead with a commitment to diversity and inclusion, and we put our clients first in everything we do. Whether you are an individual investor, an institution, or a government, we have the expertise and the resources to help you achieve your financial goals.
Security and Customer Service Issues
The reviews suggest that Morgan Stanley has issues with security and customer service. Author Negative N. had a terrible experience with security, describing loading dock security as unprofessional and disrespecting a woman who was trying to attend a meeting. Another author, Karen D., was frustrated with the online password reset process, which was time-consuming and ultimately failed. She had to go through multiple verification steps, but still didn't know if the problem had been solved.
Inefficient Password Reset System
Karen D.'s review highlights the antiquated and frustrating password reset system, which caused her to spend two hours on the phone and online trying to resolve the issue. The system is overly cautious, treating multiple log-ins as suspicious activity.
Inconsistent Service and Dishonest Broker
Osi M. had a bad experience with Eric Davis, a broker who was supposed to manage their funds. Osi is trying to get their money out, but Eric is playing games and refusing to return calls or emails. This experience has left a bad taste and has made Osi doubt the entire firm.
Thieves and Worst Customer Service
Another author, Jeri G., was similarly dissatisfied with the firm, calling them thieves and describing their customer service as the worst they've ever encountered.
Cafeteria Exception
Contrastingly, Kay W. and Renee M. had positive experiences at the cafeteria. Kay loved the food and service, mentioning specifically the burger station, cashiers, and sushi station. Renee agreed, praising the sandwich station, tuna, and prices.
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