Happy team - happy clients!
At The Property Exchange, we pride ourselves on being a team of passionate, dedicated, and loyal professionals who are committed to delivering exceptional service to our clients. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our property owners and tenants.
Who Are We?
Our team is comprised of experienced and skilled property managers who have a deep understanding of the real estate industry. We believe that happy employees are the key to delivering outstanding results, which is why we prioritize work-life balance, staff development, and a positive work environment. Our team is committed to providing exceptional service to our clients, and we are dedicated to ensuring that our property owners and tenants receive the best possible results.
Our Ethos
At The Property Exchange, we believe in creating a culture of excellence. We prioritize building strong relationships with our clients and strive to exceed their expectations. Our team is committed to providing personalized service, and we understand the importance of effective communication. We are committed to delivering outstanding results, and we strive to achieve this through our non-negotiable standards of service, which include:
- Achieving the Non-Negotiables: We understand the importance of meeting the highest standards of service, and we are committed to delivering results that meet our clients' expectations.
What Sets Us Apart
What sets us apart from other property management companies is our people and the environment we create. We have a team of passionate, dedicated, and loyal professionals who are committed to delivering exceptional service. Our staff are highly motivated, positive, and maintain the highest level of customer service. We take pride in our ability to provide a personalized service, and we strive to build long-lasting relationships with our clients.
Achieving the Non-Negotiables
Our non-negotiables are essential to our success, and they include:
- Arrears Management: We understand the importance of managing arrears effectively, and we are committed to doing so in a timely and professional manner.
- Lease Renewals: We prioritize lease renewals, and we strive to ensure that our clients' properties are well-maintained and presented to the market.
- Marketing of Properties: We take the marketing of our rental properties very seriously, and we understand the importance of presenting properties effectively to potential tenants.
- Ingoing Condition Reports: We prioritize ingoing condition reports, and we are committed to ensuring that our clients' properties are presented in a well-maintained condition.
What Our Clients Say
We are thrilled to hear that our clients have had positive experiences with us. Here's what some of our clients have said about us:
- "I've really enjoyed my experience so far with Property Exchange. Responses are fast and Kimberlee has been very helpful with all queries and requests. I would highly recommend using the Property Exchange to family and friends." - Craig, Tenant
- "Very professional team from our initial contact with Teneile and Jen right through to viewing inspection, the application process and securing a home. Great communication and highly recommend." - Wendy, tenant
Join the Team
If you're looking for a company that prioritizes customer service, staff development, and community involvement, then we would love to hear from you. We are always on the lookout for passionate and dedicated professionals to join our team.
Positive Experiences
The reviewers have consistently praised the agents at The Property Exchange, particularly Clare Nation, Jade, and Kimberlee, for their professionalism, expertise, and exceptional customer service. They have highlighted the smooth and stress-free experience, ease of communication, and prompt responses to their queries. The agents have also been commended for their market knowledge, negotiating skills, and ability to orchestrate a plan to perfection.
Overall Impressions
The reviews provide a positive view of The Property Exchange, with many reviewers expressing satisfaction with the services provided. The agents have been praised for their dedication, friendly demeanor, and willingness to go above and beyond to meet the clients' needs. The reviews also highlight the importance of effective communication, transparency, and prompt responses in ensuring a successful outcome.
Room for Improvement
The only negative review mentions a lack of personal interaction and limited information provided during a house viewing, which was a turn-off for the reviewer. However, it's worth noting that this reviewer had a one-off experience with a specific agent, Jennifer Romney.
