Raising the Bar for Mobility Solutions
Empowering Mobility, Empowering Lives
5 Star Mobility stands proudly as a leading supplier of mobility products and services across Australia. We empower individuals with limited mobility to navigate their world with confidence and independence.
Our Expertise
Our team boasts extensive knowledge and experience in the mobility industry. We understand the unique challenges faced by those with mobility concerns, and we are dedicated to providing tailored solutions that address individual needs.
Products & Services
We offer a comprehensive range of high-quality mobility scooters, power chairs, and accessories. Additionally, we provide:
- Free in-home demos and trials: We come to you to find the perfect scooter for your needs and lifestyle.
- Exceptional customer service: Our friendly and supportive team is always ready to assist you.
- Competitive pricing: We offer unbeatable value without compromising on quality.
- Comprehensive warranties: Our scooters are backed by solid warranty coverage for your peace of mind.
- Free shipping in metropolitan areas: Enjoy convenient and cost-effective delivery.
Why Choose 5 Star Mobility?
Beyond our products and services, what truly sets us apart is our unwavering commitment to:
- Safety: We prioritize your well-being and provide products that adhere to the highest safety standards.
- Accessibility: We advocate for inclusive mobility solutions and offer products suitable for diverse needs.
- Customer-centricity: Your satisfaction is our top priority, and we are dedicated to providing a seamless and personalized experience.
Customer Service
The reviews highlight the exceptional customer service provided by Steven, a representative from 5 Star Scooters. Many customers have praised Steven's patience, knowledge, and willingness to help them with any questions or issues they may have. He is described as soft-spoken, never hurried, and willing to spend time on the phone or through text answering questions.
Product Quality
Customers have expressed satisfaction with the quality of the scooters, describing them as well-made, powerful, and easy to operate. The scooters are designed for both ambulatory reasons and recreational use, and customers have reported having a blast using them.
Negative Experience
However, one customer, Mark Fuller, had a negative experience with the salesperson at the horse show event. The salesperson was seen on his phone for a few minutes before acknowledging the customer, and afterwards, he was perceived as being rude and dismissive. The customer felt that the salesperson showed preferential treatment to another couple and was unprofessional in his handling of the situation.
