Empowering Businesses through Exceptional IT Support
At Power-Net, we are a Australian-based managed IT support company with offices in Melbourne, Sydney, and Brisbane. Our team of experts is dedicated to providing top-notch IT services to businesses of all sizes. With years of experience in the industry, we have honed our skills to deliver tailored solutions that meet the unique needs of each client.
Our Services
We understand that every business is unique, and that's why we offer a range of services to cater to different needs. Our managed IT services include network monitoring, server management, cybersecurity, cloud services, and more. Our team of experts will work closely with you to identify areas of improvement and implement solutions that increase efficiency, reduce costs, and enhance productivity.
Our remote support services enable us to quickly respond to IT issues, minimizing downtime and ensuring that your business remains operational. Our customer portal provides a convenient way for clients to access their account information, track support requests, and communicate with our team.
Our Mission
Our mission is to provide exceptional IT support services that empower businesses to achieve their goals. We strive to build long-term relationships with our clients by delivering personalized solutions, exceptional customer service, and unparalleled expertise.
Our Values
We believe in the importance of transparency, accountability, and innovation. Our team is committed to staying up-to-date with the latest technologies and trends, ensuring that our clients receive the best possible solutions. We take pride in our work, and our goal is to exceed client expectations with every interaction.
Overview of Reviews
The reviews are overwhelmingly positive, with 12 out of 13 reviewers giving 5-star ratings. The majority of reviewers praise Powernet's excellent customer service, technical expertise, and proactive approach to resolving IT issues.
Customer Service and Support
Many reviewers highlight the exceptional customer service provided by Powernet's staff, who are described as kind, knowledgeable, respectful, and energetic. The team is commended for their prompt response rates, helpfulness, and willingness to work outside of regular hours to resolve issues.
Technical Expertise and Problem-Solving
Reviewers praise the technical expertise of Powernet's team, who are able to quickly diagnose and resolve complex IT issues. The team is commended for their commitment to resolving problems, working day and night to get servers back online, and providing flawless cutover to new ISPs.
Negative Comments
The only negative review expresses frustration with Powernet's communication and problem-solving approach, citing examples of delayed response times, lack of ownership of mistakes, and poor ticket management.
