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At Ballarat's Sanctuary Day Spa, our ultimate goal is to guide you towards a lasting sense of wellbeing through holistic healing and nurturing treatments. Located within the serene gardens of the Mercure Hotel and Convention Centre, our brand new, purpose-built facility features six luxury treatment rooms, including two dual suites, private bathing, a floating pedicure lounge, relaxation lounge with open fireplace, and The Sanctuary with sauna and heated hydrotherapy pool.
Our Mission
Our dedicated team of skilled therapists are committed to providing exceptional service, tailored to your individual needs, to promote wellbeing, vitality, and radiance from within. We strive to create a peaceful and tranquil environment, where you can escape the stresses of everyday life and rejuvenate your mind, body, and spirit.
Our Services
We offer a wide range of services, including Signature Spa Journeys, Massage and Body Therapy, Facial Therapy, Shared Spa Therapies, Hands and Feet treatments, and Memberships. Our experienced therapists use only the best professional skincare and body products, carefully selected to provide the most effective and nourishing treatments.
The Sanctuary
The Sanctuary is a dedicated therapeutic area for communal use, featuring a heated hydrotherapy pool and sauna. Our heated hydrotherapy pool is custom-made with six individually controlled jets per person and can seat 11 people comfortably. The dry heat sauna with a wood stove allows you to increase the temperature to your desire. Benefits of sauna include increased circulation and metabolism, toxin release, increased flexibility, muscle recovery, and overall relaxation.
Awards and Accolades
We are proud to have been awarded Australia's BEST Luxury Day Spa (2021 & 2019) and Australia's BEST Hotel Spa (2019).
Overall Experience
The reviews for the spa are mixed, with some customers having a positive experience and others having a negative one. The common thread among the positive reviews is the relaxing atmosphere, professional staff, and high-quality treatments. The reviewers praised the spa's ability to create a calming environment, with one reviewer joking that it felt like she lost all sense of time and space.
Positive Reviews
The reviewers who gave the spa 5 stars mentioned the following highlights: the relaxing ambiance, the gentle and effective massage therapy, the high-quality products used, and the seamless process of the day.
Negative Reviews
One reviewer gave the spa 1 star due to a negative experience with a gift card. The reviewer purchased a gift card for their wife, but later moved away from Ballarat and gave the gift card to a family member. However, the spa refused to honor the gift card, citing that it was only intended for the original recipient. The reviewer was frustrated with the spa's poor customer service and felt that they were being unfairly denied a refund.
Issues with Customer Service
The negative reviewer was unhappy with the spa's response to their complaint, feeling that the staff were unhelpful and refused to take responsibility for the issue. The reviewer felt that the spa was trying to manipulate the situation by accusing them of being a "bully" and not taking responsibility for their actions.
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