At Techwell, we're passionate about making technology work for your business. As Queensland's leading IT Services and Telecommunications provider, we've had the privilege of servicing over 6,000 businesses. Our team of experts is dedicated to helping you streamline your technology, install and maintain business phone systems, build and implement robust cybersecurity solutions, and manage your IT infrastructure. With an average 15+ year retention rate, we're proud to be the ideal IT services and Telecommunications partner for your business.
Our Mission
Our mission is to take the burden of IT away from you, so you can concentrate on the parts of your business that truly matter. We understand that as a business owner, you need help with technology, but you don't have the time to search for a good solution or have the knowledge to implement it yourself. That's where we come in - to provide you with tailored IT solutions, expert guidance, and unparalleled support.
Solutions We Offer
We offer a wide range of services designed to help your business thrive in today's fast-paced digital landscape. Our solutions include:
- IT Solutions: We provide expert IT consulting, IT security audits, and IT managed services to help you navigate the complexities of technology.
- Managed IT Services: Our managed IT services are designed to provide you with peace of mind, knowing that your IT infrastructure is in good hands.
- Cyber Security: We secure businesses with robust cybersecurity solutions that protect your data, network, and reputation.
- Cloud Migration: We enable business flexibility through migration to the cloud, so you can focus on what matters most - growing your business.
- VoIP & Phone Systems: We unify communications through hosted telephony and VoIP solutions that simplify your business communications.
What Our Clients Say
Don't just take our word for it! Our clients rave about our services, citing our expertise, proactive approach, and commitment to delivering exceptional results. From phone system upgrades to cybersecurity solutions, we've helped numerous businesses like yours achieve their goals.
Get in Touch
Ready to experience the Techwell difference? Contact us today to learn more about our IT services and telecommunications solutions.
Techwell Review Summary
Negative Reviews
Techwell was accused of mishandling a simple internet upgrade, leading to a nine-month ordeal and a decrease in internet speed. Customer service was described as unhelpful, with representatives blaming customers for issues and offering no solution. Several reviewers reported being overcharged for services, with one customer being charged for a contract that had already ended. Additionally, some reviewers had difficulty fixing issues with their telephone system, and one reported being forced to go with another provider due to poor service.
Positive Reviews
Several reviewers praised Techwell for its excellent customer service, professionalism, and promptness in resolving issues. One reviewer, Shannon Smith, mentioned working with Dave Kirk, who was described as "absolutely amazing" and always willing to help. Other reviewers praised the company's technicians, such as Mitchell Chooi and Nathan O'Brien, for their expertise and friendly manner. Customers also appreciated the company's ability to guide them through the process of updating their telecommunications services and providing training on their new phone systems.
