Inspiring Little Minds, One Toy at a Time.
At HipKids, we're passionate about providing high-quality, unique, and affordable kids' products that inspire imagination and creativity. Our story began in 2006, when our founders were on a mission to find durable, functional, and eco-friendly toys for their own children. Frustrated by the lack of options, they decided to take matters into their own hands and design their own toys. And so, HipKids was born!
Our Mission
Our mission is to provide parents and caregivers with a one-stop-shop for all their kids' needs. From toys and furniture to outdoor play equipment and decor, we strive to offer a curated range of products that are both fun and functional. We believe that childhood should be a time of wonder, exploration, and creativity, and we're dedicated to helping you create a nurturing and inspiring environment for your little ones.
Our Services
At HipKids, we offer a wide range of services to make shopping with us easy and convenient. Our online store is open 24/7, and we offer fast and reliable shipping across Australia. We also have a team of experts available to answer any questions you may have, and we're always happy to provide advice on product selection and assembly.
Our Products
Our product range is carefully curated to ensure that every item meets our high standards of quality, safety, and design. From Scandinavian-inspired furniture to educational toys and outdoor play equipment, we're confident that you'll find something that will delight your child and enhance their development.
Our Commitment
At HipKids, we're committed to providing exceptional customer service, prompt shipping, and a hassle-free returns policy. We're proud to be 100% Australian-owned and operated, and we're dedicated to supporting local businesses and suppliers wherever possible.
Quality and Service
The majority of reviewers praised the quality of the products, with many stating that they were delighted with their purchases. Several reviewers mentioned that the delivery was fast and efficient, with several comments expressing gratitude for the excellent customer service. They highlighted the company's willingness to listen to customers and resolve any issues promptly. Many reviewers stated that they would happily purchase from the company again.
Product Issues
However, a few reviewers experienced issues with their products. One reviewer reported that only one of two helmets ordered arrived, despite providing photo proof. Another reviewer received a defective floor cushion, which was not replaced by the company. A third reviewer paid for a full set of products, but only received half the order, with no clear ETA for the remaining items.
Unmet Expectations
Some reviewers expressed disappointment and frustration with the company's service. One reviewer was told that a product would not arrive in time for Christmas, despite ordering a month earlier. Another reviewer was initially promised a full refund for a defective product, but was ultimately offered a $20 voucher instead.
|
