Stay Cool, Stay Warm, Stay Comfortable - with Colbycool
At Colbycool, we pride ourselves on being a family-owned business that has been meeting and exceeding the individual heating and cooling requirements of our customers for over two decades. We understand that staying comfortable all year round is not just about temperature; it's about enjoying the best possible living conditions for you and your family.
Our Expertise
With a large range of heating and cooling products and systems, our experienced design engineers work closely with our customers to tailor a solution that meets their unique needs and budget. Whether you're looking to install a new system, repair an existing one, or simply need advice, our team is always here to help.
Regular Maintenance: The Key to Energy Efficiency and Safety
Did you know that regular maintenance is crucial for your heating and cooling systems? Not only can it save you money through reduced energy bills, but it also significantly reduces the risk of carbon monoxide poisoning. At Colbycool, we believe that maintenance is not just about saving money; it's about ensuring your family's safety and comfort.
No-Obligation Quotes
Deciding which system is right for you and your family can be overwhelming. That's why we're happy to provide no-obligation free quotes. Our experienced system design engineers will work closely with you to determine the best solution for your specific needs and budget.
Services and Brands
We supply and service a wide range of heating and cooling products from top brands such as Actron Air, Bonaire, Braemar, Brivis, Daikin, Fujitsu, Mitsubishi, and many more. Whether you're looking for a new installation, repair, or maintenance, our expert team is equipped to handle all your heating and cooling needs.
Customer Testimonials
We take pride in our outstanding customer service and excellent ongoing support. Here's what some of our satisfied customers have to say about us:
Shane Uildriks: "Big thanks to the Team for not only identifying a potential hazard but the quick turn-around to replace my heating unit at short notice, at a reasonable price during a very cold period where you can take advantage of customers but didn't. Thanks to the Team!"
Karen Banfield: "All the staff, from the office, to the serviceman & installation crew were extremely efficient, professional and very friendly. Had to do a new installation as the old heater stopped working. The new heater installation was done on the same day as the original call-out booking and installed and completed by the end of the day. Highly recommend Colbycool, good price & excellent customer service."
Get in Touch
If you're looking for a reliable and professional heating and cooling solutions provider, you've come to the right place. Contact us today to schedule a consultation or request a no-obligation quote. Our team is always here to help.
Disappointing Experiences
Some customers had a negative experience with Colbycool, including Susie Sandona who gave a 1-star review. She reported that a ducted heater installed by the company failed to work properly from day one and the company refused to fix the issue, blaming the manufacturer instead.
Positive Feedback
On the other hand, many customers had a positive experience with Colbycool, praising their professionalism, efficiency, and excellent customer service. Nigel Holmes, Alexander Cork, Heichp, Rose, David Sullivan, Shane Hamilton, Karen Banfield, and Geoff Bryant-Smith all gave 5-star reviews, highlighting the company's prompt communication, knowledgeable technicians, and high-quality work.
Common Themes
Several common themes emerged in the positive reviews, including:
- Excellent communication from the office staff to the installation team
- Friendly, polite, and knowledgeable technicians
- Highly efficient and prompt service
- Competitive pricing
- Meticulous attention to detail
- Professionalism throughout the entire process
Conclusion
Overall, it's clear that Colbycool has a mixed record, with some customers experiencing disappointing service and others reporting exceptional experiences. While there were some issues with communication and blame-shifting, many customers praised the company's professionalism, efficiency, and excellent customer service.
