Where We Can Make a Difference, One Paw at a Time
At NQ Car & Truck Rentals, we pride ourselves on providing exceptional car rental services in Mackay and surrounding areas. As a local, family-owned, and operated business, we've been servicing the region since 2001. Our mission is to ensure each and every hire is an easy and enjoyable experience for our customers.
Our Services
We offer a comprehensive range of vehicles for hire, including cars, utes, buses, mine spec vehicles, and trucks. Our extensive fleet of over 75 vehicles is meticulously maintained to ensure you have a safe and reliable ride. From short-term to long-term rentals, we cater to all your transportation needs. Take advantage of our free pick-up and drop-off services in the local area, and experience the NQ Car & Truck Rentals difference.
Our Commitment
At NQ Car & Truck Rentals, we are committed to excellence in customer service. Our friendly and knowledgeable staff are always ready to assist you in finding the perfect vehicle for your lifestyle and budget. We strive to exceed our customers' expectations with each hire, making us the go-to car rental service in Mackay.
Optional and Free Extras
To enhance your rental experience, we offer a range of optional and free extras. These include a moving pack with trolley and blankets, 200 free kilometers per day, GPS navigation devices, and collision damage waiver packages starting from $18.50 per day. We also provide unlimited kilometers for long-term rentals.
Why Choose NQ Car & Truck Rentals?
With years of experience and a reputation for excellence, NQ Car & Truck Rentals is the perfect choice for all your car rental needs in Mackay and surrounding areas. Our commitment to quality, customer satisfaction, and competitive pricing sets us apart from the rest. Experience the difference for yourself - book your rental today!
Customer Service and Experience
Some customers have reported excellent service from the staff, particularly Bree, who went above and beyond to help with bookings and queries. Others have mentioned the friendly and courteous nature of the staff, making the rental experience smooth and easy.
Issues with Communication and Billing
On the other hand, some customers have reported negative experiences with communication and billing. One customer was charged a fee that wasn't in the contract and was ignored when they requested a refund. Another customer was given a different vehicle than booked and was charged extra for tolls, with the company being unresponsive to their concerns.
Vehicle Quality and Maintenance
One customer raised concerns about the company's approach to checking vehicles for damage, suggesting that they may not be thorough and may pass on damage to the next customer. However, another customer had a positive experience with the company's damage checking process, which involves taking photos of existing damage before and after rental.
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