Committed to patient wellness and disease prevention
Our Vision
Aitkenvale Family Health Centre is dedicated to providing holistic healthcare that empowers individuals and families to achieve optimal wellness. We believe in fostering partnerships with our patients, providing compassionate and evidenced-based care every step of the way.
Our Journey
In 1991, with a vision of accessible and comprehensive healthcare, Aitkenvale Family Health Centre opened its doors in Townsville. Over the years, we have grown alongside the community, expanding our services to meet the evolving healthcare needs of our patients. Today, we are a team of experienced medical professionals offering a holistic approach to wellness, encompassing physical and mental health.
Our Team
Our dedicated team of experienced doctors, nurses, and support staff are committed to providing exceptional care. Led by Dr. Michael Hughes, a respected General Practitioner, we offer a diverse range of expertise in various fields. Our team works collaboratively to ensure comprehensive and compassionate care, treating every patient with dignity and respect.
Our Services
We provide a comprehensive range of services to cater to your physical and mental health needs, including:
- General Practice: Comprehensive consultations for all ages and medical conditions.
- Mental Health & Counselling: Expert support for a range of mental health concerns.
- Pharmacy: Quick and efficient dispensing of prescriptions.
- Pathology: Wide range of laboratory tests and screenings.
Why Choose Aitkenvale Family Health Centre?
- Holistic Care: We focus on addressing the whole person, not just physical symptoms.
- Patient-Centered Approach: We believe in partnering with you to develop personalized healthcare plans.
- Compassion and Understanding: Our team is dedicated to providing a supportive and empathetic environment.
- Convenient Location & Services: On-site pharmacy, pathology, and mental health services for your added convenience.
Conclusion
Aitkenvale Family Health Centre is committed to setting the highest standards of healthcare in the Townsville community. We are passionate about empowering our patients to take charge of their wellness and achieving their health goals.
Overall Experience
The reviews of this medical centre are mixed, with some patients expressing high levels of satisfaction with the services provided, while others have experienced negative incidents.
Positive Comments
The majority of reviewers have praised the medical centre's staff, particularly Dr Preeti, Dr Paul Gilbert, and Dr Geetanjali, for their professionalism, kindness, and care. Patients have also commended the centre's friendly and welcoming atmosphere, with some mentioning that they have been going to the centre for many years. The clinic's on-site facilities, such as the pharmacy and pathology services, have also been appreciated by patients.
Negative Comments
On the other hand, a few reviewers have reported poor experiences with the receptionist, citing rudeness and lack of customer service skills. One reviewer had a negative experience with the centre's booking system, stating that they were called multiple times during the day despite working night shifts. Another reviewer felt that the centre's busy schedule and short appointment times did not provide enough time to discuss health concerns.
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